Engineering Analyst

**Job Description**:
**Hybrid**:This position does not require an employee to be on a full-time basis

Join the Global Aftersales Engineering in an opportunity to become Service Integration and Release Engineer (SIE/SRE). It is a dynamic environment - Focusing on service General Motor’s vehicles. Thinking about the customer, you will work with a team that is executing strategies that provide service deliverables over the life of the vehicle.

The responsibilities are to ensure serviceability of design for their assigned program(s), developing, validating and implementing common serviceability specifications. This is accomplished by representing service through the local and global engineering technical reviews/program meetings to be the “Voice of Service” and communicate serviceability requirements and best practice guidelines, beginning in early development, throughout program launch and ultimately through the end of the product’s life.

**Roles and Responsibilities**
- Represent advanced serviceability during the program development
- Identify, address and/or escalate serviceability issues as appropriate utilizing business case analysis tools and math data analysis
- Support development and validation of service special tools and customer literatures
- Develop and validate preliminary service procedures
- Provide technical support for various other teams as Program Management, Service Training, Warranty Center, Technical Assistance, Assembly Plants, Field support and others
- Analyze engineering updates
- Develop salvage processes for cost reduction
- Generate technical solutions for current, new and major programs
- Release parts and subsystems for service on aftersales system, ensuring the service parts needed to repair GM vehicles are available to our dealers and customers globally
- Analyze and resolve engineering deviations, suggestions, and internal/external customer inquiries relative to service parts
- Create/sign off on Engineering Change Requests (ECR) and Authorizations (ECAs).
- Maintain communications, build relationships, and represent Aftersales Engineering with all CCA downstream functions and internal customers.

**Additional Job Description**:
**Your Skills & Abilities (Required Qualifications)**:

- Bachelor's Degree in Engineering completed (Mechanical, Electrical, Automotive or equivalent)
- Advanced to fluent of oral and written English communication skills.
- High level of analytical ability where problems are unusual and difficult
- Project Management skills (team work, organizational, priority setting, problem solving, negotiating, innovation)

**What Can Give You A Competitive Edge (Preference Qualifications)**:
Demonstrated knowledge of vehicle systems, technical and professional skills in job-related areas

Strong written & verbal communication skills

Spanish is desirable.

High level of interpersonal skills to work independently and effectively with others globally

Data management skills, power BI, math data

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.