Techno Functional Consultant

Curitiba, Brazil
- Tech Hiring
- 3070608

**Role Purpose**
- The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution_

**Do**
- **Bridging the gap between project and support teams through techno-functional expertise**
- _For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment _
- _Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines _
- _Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch_
- _Support the solutioning team from architectural design, coding, testing and implementation_
- _Understand the functional design as well as technical design and architecture to be implemented on the ERP system_
- _Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production_
- _Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions_
- _Write code as per the developmental standards to decide upon the implementation methodology_
- _Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise_
- _Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency_
- _Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly_
- _Support on-site manager with the necessary details wrt any change and off-site support_
- _Skill upgradation and competency building_
- _Clear wipro exams and internal certifications from time to time to upgrade the skills_
- _Attend trainings, seminars to sharpen the knowledge in functional/ technical domain_
- _Write papers, articles, case studies and publish them on the intranet_

**_Stakeholder Interaction_**

**_Stakeholder Type_**

**_Stakeholder Identification_**

**_Purpose of Interaction_**

**_Internal_**
- Lead Consultant_
- Reporting & updates_
- Onsite Project Manager/ Project Teams_
- To provide off-site support and inputs as per client requirements**_External_**
- Clients_
- For solutioning and provide support_

**Display**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - **Competent**:

- Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect-** Master**:

- Functional/Technical Knowledge - Specific to the functional and ERP system in depth knowledge of the function processes and system and ERP functionality-**Master**

**_Competency Levels_**

**_Foundation_**
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance._

**_Competent_**
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well._

**_Expert_**
- Applies the competency in all situations and is serves as a guide to others as well._

**_Master_**
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization._
- **_Behavioral Competencies_**
- _Formulation & Prioritization_
- _Innovation_
- _Managing Complexity_
- _Client centricity_
- _Execution Excellence_
- _Passion for Results_

**Deliver**

**_No._**

**_Performance Parameter_**

**_Measure_**

1.

Contribution to customer projects

Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT

2.

Automation

Process optimization, reduction in process/ steps, reduction in no. of tickets raised

**3.**

Skill upgradation

of trainings & certifications completed, # of papers, articles written in a quarter

Oracle Customer Care Billing Functional

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.