Delivery Manager

1 dia atrás

Belo Horizonte, Brasil Influx. Inc Tempo inteiro

Influx is seeking to hire an experienced manager to build and run a high-performance team to deliver service on behalf of our clients and delight their customers.

This is a remote position, you’ll be working from home, managing a team of 20-30 customer service agents, team leaders, and account managers from Brazil (or neighbouring countries). You’ll be coordinating remotely with employees from various countries, and clients located all over the world.

**What We’re Looking for**:
** Success story in managing 25+ people, preferably in the customer service industry**

** Prior experience managing a complex team containing various roles**

** Prior experience working in a B2B environment**

** Takes initiative and performs autonomously**

** Ability to form effective plans and roadmaps**

** A team player, able to work with various stakeholders**

** Good communication skills, including written and spoken English**

** Fluent in Spanish and English**

**About Influx**

Our 24/7 on-demand support service guarantees response times and coverage. We can troubleshoot and solve customer problems in under one hour, every hour of the week.

Tipo de vaga: Tempo integral

**Benefícios**:

- Auxílio-internet
- Trabalho remoto
Horário de trabalho:

- Turno de 8 horas

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