Consultant HR Operations

Overview:
**_ WELCOME TO SITA_**

**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_ABOUT THE ROLE & TEAM:_**
- As a _**_Consultant HR Operations_**_, you will support all internal customers by being a point of contact for internal HR Operations standard information on Employee Life Cycle, Governance & Compliance and Strategic activities. Provide advice and support to internal and external customers based on a thorough understanding of SITA's processes, procedures, and policies as well as general knowledge of Human Resources. Participate in People Operations projects and roll out of programs._

**_WHAT YOU WILL DO:_**

**Employee Life Cycle Management**:

- Maintains accurate and up-to-date human resource files, records, and documentation and maintains the integrity and confidentiality of human resources files and records.
- Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
- Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, holiday parties and other social events.
- Administer and support activities related to on-boarding.
- Deliver induction on the employee's first day of work and promote all HR tools including Global on-line induction in partnership with the benefits team.
- Answers frequently asked questions from employees relative to standard policies, benefits, internal hiring processes, etc.; refers more complex questions to appropriate People staff or management.
- Administer standard activities related to employee benefits. Respond to any administrative matters concerning benefits from new and current employees in partnership with the benefits team.
- Administer all voluntary off boarding activities.
- Receive and respond to everyday enquiries from internal and external customers. Providing a timely and effective service to others.

**Governance and Compliance**
- Follows company ordering procedures, process purchase orders and invoices for payment and resolve any cost center queries.
- Monitor changes in legislation that impact local HR policies and escalate details to the GEO HR Manager.

**Strategic**
- Provide administrative support as required for internal communication. This includes support for local and corporate news briefings and translations into Spanish /English.
- Support GEOHR with any data requirement requests needed to support Business Cases such as mergers & acquisitions, transfer of undertakings, outsourcing and large deals.
- Work in partnership with the Reward team and the GEOHR team to provide full cost of employment data.

Qualifications:
**_ EXPERIENCE:_**
- Excellent verbal and written communication skills in both **English and Spanish.**:

- Great interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
- Experience working in complex, international/multi-cultural and fast-moving environment would be an advantage.
- +4 years of experience in HR administration.
- Bachelor’s degree in psychology, Business of Adm, Human Resources or similar field.

**_ WHAT WE OFFER:_**

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
**Flex Week**:Work from home up to 2 days/week (depending on your Team's needs).
- **Flex Day**: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.

**Flex-Location**: Enjoy up to 30 workdays of benefits, anywhere in the world

***Employee Wellbeing**: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.

***Professional Development**:Enhance your skills with our training platforms, inclusive of LinkedIn Learning

**Competitive Benefits**: Access competitive benefits tailored to the local market and your employment status.