Lead Service Manager

**Would you like to lead a team to our customers in the field?**

**Would you like to be part of our Turbomachinery Process Solutions Product**

**Line?**

**Be part of a successful team**

Our Turbomachinery & Process Solutions team provides industry-leading products and services that optimize the extraction, production and processing of energy. As a team with integrity, we create value with impactful decisions by effectively connecting ideas and people

**Partner with the best**

Reporting to Americas Operation leader, the Lead Service Manager will be responsible for Brazilian sites execution covering CS, TX & Upgrade outages, is accountable for outage preparation, planning, leading flawless executions and close out planned / emergent outages.

As a **Lead Service Manager**, you will be responsible for:

- Assuring flawless outage execution & lead highest Safety / Quality managements & performance.
- Assuring outage duration on time delivery, customer issue resolutions, & delivering highest customer satisfaction & best in class services.
- Maintain good relationship with customer by having regular site visits, periodic meetings discussing outage preparation and post outage review with customer.
- Managing & driving outage events executions (Planned/Emergent/Upgrade) including SoW, outage preparation, organization from start to finish, supervision, outage planning schedule, outage duration & optimizations, outage cost & productivities, resources selection (FSE, craft labor, contractors, suppliers), tooling, logistics, mobilization planning, JCE reviews, manage on job cost tracking, outage reconciliations, pre/post outage meetings with customer, and events close out, implementing lesson learned & FMEA.
- Support outage scoping, site survey & condition check, preliminary safety and risk analysis to identify potential issues or obstacles.
- Ensure proper execution documentation is prepared, used, reviewed, stored and delivered including SQCPs, Field Procedures, Quality Procedures, HSE, FME and Customer Outage Reports.
- Respond to forced outages/emergency promptly, be on site when needed, investigate/escalate site issues to restore the units to operating conditions in a timely manner.
- Responsible for the daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops. Work closely with the shop to resolve issues, represent customers in production meetings, and communicate status to the customer. Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction. Complete customer and internal paperwork. Coordinate shop and/or program reviews and customer visits at the site as necessary.
- Communicates across direct organization. Presents to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
- Handles latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know-how.
- Handles diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.

**Fuel your passion**

To be successful in this role you will:

- Have Bachelor’s degree
- Have in experience in Customer Operations and experience in Services
- Have significant experience of outages for gas / steam turbine & compressor, generator, & auxiliary system outage planning and execution
- Willingness and ability to travel (in Brazil, Argentina and Chile)
- Be fluent in English and Portuguese, spoken and written.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Ability to influence others and lead small teams.
- Lead initiatives of moderate scope and impact.
- Ability to coordinate several projects simultaneously.
- Effective problem identification and solution skills. Proven analytical and organizational ability.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We pr