Inside Sales Manager

About Us

**Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.**

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Inside Sales Manager

**Position Overview**:
The Inside Sales Representative (ISR) Manager will lead and manage the Inside Sales team and Renewal Representatives, ensuring they meet lead generation, lead quality, and customer retention goals across Latin America. This leader is responsible for driving results by coaching, coordinating, measuring, problem-solving, and leading the ISR team. The ISR Manager contributes to the development of strategies and executes plans while upholding high standards to ensure that opportunity creation and pipeline goals are met or exceeded. They will work collaboratively with marketing and field sales teams to enhance overall sales performance, maximize contract renewals, and ensure a smooth handover of leads from ISRs to field sales teams. This role requires a passion for developing and coaching teams, with a focus on metrics-driven results and a commitment to SUSE's core values.

**Key Responsibilities**:

- ** Lead Generation & Opportunity Management**:
Oversee the ISR team in generating high-quality leads with measurable KPIs tied to both volume and conversion to sales. Collaborate closely with the local Field Marketing team to optimize lead generation strategies and ensure sales-ready appointments are generated consistently.
- ** Coaching & Development**:

- ** Customer Retention & Renewals**:
Manage a team of Renewal Representatives, responsible for driving customer retention and improving contract renewal rates across Latin America. Ensure a cohesive strategy between the ISRs and Renewal Reps to capitalize on upsell opportunities and enhance customer satisfaction.
- ** Cross-Functional Collaboration**:
Work closely with the Field Sales team to ensure effective handover of qualified opportunities and leads. Treat the Field Sales team as a key internal client, facilitating a seamless transition and increasing deal wins from ISR-generated leads.
- ** KPI Tracking & Reporting**:
Provide weekly reporting on leads, conversion rates, sales opportunities, and campaign effectiveness. Use tools such as Salesforce, Clari, and Gong to track and analyze performance metrics, ensuring goals for lead quality, customer retention, and renewal targets are met. Identify and recommend improvements in processes, efficiency, and productivity.
- ** Strategic Planning & Execution**:
Develop and execute strategic plans to enhance the performance of the ISR and Renewal Representative teams. Ensure all actions align with SUSE’s core values and long-term goals, with a focus on continuous improvement in opportunity creation and sales pipeline growth.

**Skills & Experience**:

- Ideally at least **3 years of experience** in a people management role, preferably in the **technology industry**, with a proven track record of exceeding quotas and delivering results.
- Strong experience with **Salesforce**, **Clari**, **Gong**, and tools like **LinkedIn Sales Navigator** and **Outreach**.
- ** Fluent in English and Portuguese**; basic proficiency in Spanish is preferred.
- Experience working with **cross-border teams** and understanding diverse markets in Latin America is a plus.
- Strong understanding of **tiered outreach strategies** that analyze engagement, intent, and recency to drive quality sales opportunities.
- Proven success in outbound prospecting, opportunity qualification, and objection handling, with the ability to coach teams effectively.
- High-energy professional with a positive attitude and a deep passion for developing people and advancing their careers within a **supportive yet accountable** environment.
- Ability to prioritize initiatives effectively, delegate work where necessary, but also willing to **roll up your sleeves** to get things done.
- Ambitious, self-motivated, goal-oriented, and extremely driven to meet and exceed targets.
- A leadership style that promotes collaboration, empowerment, and accountability, aligned with SUSE's values of collaboration, respect, integrity, and open source innovation.

**Job**

Sales

**What We Offer**

**We empower you to be bold, driving