Operations Manager

Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

LI-Hybrid

Team Overview:
We are looking for a customer-centric Operations Manager to join the Operations team. Our mission is to build the best experience for our users and drive strategic and sustainable growth.

In this role, you will lead cross-functional strategic initiatives, manage a team of analysts or cross-area contributors, and be responsible for translating data-driven insights into actionable business strategies.
You will play a key role in shaping our marketplace performance, driving operational excellence, and scaling impactful solutions across the organization. This is a high-impact position that combines technical proficiency, strong business acumen, and stakeholder management. You will contribute to the growth of the business while developing and empowering your team.

Role Responsibilities:

- Lead strategic projects aimed at improving product and marketplace performance;
- Creating SQL queries to help analyze business metrics;
- Doing A/B Tests regarding Marketplace metrics and assisting the teams in decision-making;
- Acting as a focal point for projects related to improving our Product solutions;
- Aligning all points related to these projects with other areas (Marketing, Legal, Operations, Product, Research, Safety, and others);
- Organizing all project information and transparently communicating developments and results to other teams in the company

Role Qualifications:

- Bachelor’s degree in **Engineering, Statistics, Business Administration, Economics**, or related fields.
- **3-6 years of experience** in data analytics, operations, or strategy roles (experience in marketplaces, mobility, or tech is a plus).
- Proven experience **managing and developing teams**, with strong people leadership skills.
- Proven experience in operations, consulting, strategy, or analytics roles.
- Strong **strategic vision** combined with a **hands-on mindset** for execution.
- Proficiency in **data analytics tools**: advanced Excel; SQL knowledge is highly valued.
- Excellent **analytical and problem-solving skills**, with the ability to translate insights into concrete actions.
- Strong **communication and interpersonal skills**, able to collaborate and influence across multiple stakeholders.
- Ability to **prioritize tasks and manage multiple projects** in a dynamic environment.
- **Fluent English** required.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of