Sr Customer Success Manager
Há 5 dias
**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** What you get to do in this role**:
The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
- You will oversee the engagement and outcomes for customers in your portfolio
- Ensure customers are technically healthy and on the most recent version of our product
- Leverage existing Success Plays to assist customers, but also assist new Success Plays
- Work with customers to create new use case/success stories
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
- Guide other ServiceNow teams to address customer issues
- Oversee projects identified by leaders
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
**Qualifications** To be successful in this role you have**:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Minimum 7 years of related work experience; OR equivalent work experience
- Creativity with comfort running projects independently
- Improve complex issues through analysis and resolution
- Succeed in working collaboratively
- ServiceNow certifications
FD21
**Additional Information** Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
**Export Control Regulations**
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
-
Senior Customer Success Manager
Há 5 dias
Brasília, Brasil Veracode Tempo inteiroLooking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode! Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by...
-
Customer Success Manager
Há 3 dias
Brasília, Brasil Growmodo GmbH Tempo inteiroAt Growmodo, we help fast-growing companies by connecting them with global talent while supporting the careers of creative and tech professionals. We're driven by fostering growth, building strong relationships, taking ownership and a passion for delivering a “WOW” experience daily. **The Role**: **Working Hours**: Mondays - Fridays, 8am-5pm Eastern...
-
Senior Customer Success Manager
Há 5 dias
Brasília, Distrito Federal, Brasil Veracode Tempo inteiroLooking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than VeracodeVeracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by...
-
Enterprise Customer Success Manager
Há 2 dias
Brasília, Brasil Canonical Tempo inteiroJoin to apply for the Enterprise Customer Success Manager role at Canonical 4 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely...
-
[C] Sr. Customer Success Manager
Há 4 dias
Brasília, Brasil Latamcent Tempo inteiroAbout the job (C) Sr.Customer Success ManagerSenior Customer Success ManagerAbout LatamCentLatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies.We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across fast-growing...
-
Customer Success Account Manager
2 semanas atrás
Brasília, Brasil Microsoft Tempo inteiroJoin to apply for the Customer Success Account Manager role at Microsoft . Responsibilities Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the...
-
Customer Success Account Manager
Há 4 dias
Brasília, Brasil Microsoft Tempo inteiroJoin to apply for the Customer Success Account Manager role at Microsoft.ResponsibilitiesBuilds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners).Initiates the gathering of...
-
Sr Customer Success Manager
3 semanas atrás
Brasília, Brasil ServiceNow Tempo inteiroOverviewCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...
-
Sr Customer Success Manager
4 semanas atrás
Brasília, Brasil ServiceNow Tempo inteiroOverview Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...
-
Sr Customer Success Manager
3 semanas atrás
Brasília, Brasil ServiceNow Tempo inteiroOverviewCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...
