Technical Support Analyst

Há 7 dias

São Paulo SP, Brasil Cepheid Tempo inteiro

**ESSENTIAL JOB RESPONSIBILITIES**:

- ** Collaboration and Continuous Improvement**: Collaborate with Field Service, Sales, Marketing, and Quality Assurance teams to support continuous improvement efforts and deliver the best customer experience. Maintain product knowledge, support continuous improvement efforts, and represent Technical Support on projects and operational teams, communicating findings back to Technical Support. Complete all assigned and required training satisfactorily and on time, and perform additional tasks as assigned by the Technical Support Manager or Supervisor.

**MINIMUM REQUIREMENTS**:
**Education and Experience**:

- Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering (Biochemical/ Mechanical/Electrical), and related courses.
- 1-2 years of related work experience in a customer service, technical support, service, or product support role.
- Language Skills: English & Portuguese Fluency (written & spoken) required (Spanish a plus).
- Experience working for or partnering with US-based Life Sciences/Diagnostic/Medical Device Companies is a plus.

**Preferred Knowledge and Skills**:

- Possess a strong customer-oriented mindset, understanding customer expectations and empathizing with their needs. Exhibit excellent written and verbal communication skills to effectively interact with customers and team members.
- Curious and self-motivated with the ability to learn complex technology platforms quickly. Work independently in a structured manner, prioritizing critical tasks, and thrive in a dynamic and fast-paced environment. Build collaborative work relationships with different teams, including Field Service, Sales, Marketing, and Quality.

**Other**:

- May include occasional overnight travel.
- The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job._

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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