Cyber Security Operations Specialist

Hostaway is the market-leading SaaS scale-up transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.

Hostaway is seeking a highly motivated** Cyber Security Operations Specialist** to join our team and drive our growth in the market.

**About the Role**:
As a Security Operations Specialist at Hostaway, you'll drive our security operations' technical and procedural aspects. You'll monitor and optimize a suite of security tools, proactively take actions to keep us safe, respond to incidents, and collaborate with teams to ensure security is integrated into our daily business. Just as important, you'll also develop, document, and refine processes like incident response playbooks, vulnerability management workflows, and user access audits for offboarding compliance to ensure our approach is consistent, auditable, and continuously improving. Your work will help us proactively defend against threats while building a mature, process-driven security culture.

**An average day for a Security Specialist**:

- Start your day with personal time to review overnight alerts and events from tools like EDR, MDM and IdP. Check for any critical incidents or trends that may require immediate attention.
- Join the daily team sync for 15 minutes. Share priorities, escalate blockers or urgent findings, and align on the day's focus areas.
- Address any critical or urgent matters first: triage and respond to high-priority incidents, coordinate immediate containment or remediation actions, and update incident response documentation as needed.
- Follow up with stakeholders (engineering, IT, operations, business units) on the status of open vulnerabilities, patching progress, and access reviews. Track remediation SLAs and ensure accountability for outstanding issues.
- Work on improving and maintaining security processes: update playbooks, refine response procedures, and document lessons from recent incidents for continuous improvement.
- Analyze new bug bounty submissions and coordinate with engineering to plan and verify fixes.
- Monitor and tune security tools (e.g., SIEM, EDR, MDM) for new alerts, misconfigurations, or suspicious activity. Schedule or review phishing simulations and assign targeted training if needed.
- Conduct proactive threat hunting in SIEM logs and threat intelligence feeds, looking for indicators of compromise or emerging attack patterns.
- Document the day's investigations, update incident and vulnerability records, and prepare summary reports for compliance needs.
- Throughout the day - Support the team and stakeholders, automate repetitive tasks, and work on process improvements.
- 5+ years of experience in security, with a focus on cyber security operations.
- Hands-on experience with security tools such as EDR, MDM, IAM, SIEM, Cloud Security Posture Management (CSPM).
- Strong understanding of incident detection, response, and root cause analysis for threats, including malware, phishing, and data breaches.
- Experience developing, documenting, and maintaining security processes, incident response playbooks, and operational runbooks to ensure consistency and continuous improvement.
- Experience in vulnerability management: prioritizing CVEs, tracking patching SLAs, validating fixes, and enforcing baseline configurations (e.g., CIS benchmarks for cloud and endpoints).
- Ability to manage user access controls, conduct periodic reviews, enforce MFA and privileged access policies, and support technical evaluations to prevent privilege misuse.

**What we offer**:

- ** Competitive Compensation**: We offer competitive pay based on market rates in the country of the applicant.
- ** 100% Remote**: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
- ** Equity**: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
- ** Values-Driven Leadership**: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
- ** Professional Growth**: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
- ** Annual Paid Leave**: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
- ** Geographic Specific Benefits*