SAP Ixp Intern

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**SAP iXp Intern - Product Support Human Capital Management**

**About the SAP Internship Experience Project**:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:

- ** Culture of collaboration**: meet with mentors, make new friends across the globe and create a thriving personal network.
- ** Gain visibility**: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**About the team**

Support intern who is driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality and usage of SAP Products. The intern will need the ability to support complex environments that include a variety of operating systems, platforms and databases.

**In this role, you’ll**:

- Monitor critical support incidents, ensure SLAs adherence and 24x7 support.
- Perform root cause analysis, analyze and resolve incidents reported by global customers.
- Create and share technical knowledge with colleagues and customers.
- Report bugs and system errors to Development Support department.
- Participate in local or global projects.

**Who you are**:

- University students enrolled in Information Technology, Computer Science, Accounting, HR or related areas, expecting to graduate in the next 2 years
- Programming logic
- Object Oriented Programming (ABAP, Java, C++, etc.) is desirable
- SAP HCM Business Processes would be a benefit
- Payroll experience/knowledge would be a benefit
- Excellent customer focus and communication skills
- Problem solving/analytical skills
- Advanced English language
- Spanish language would be a benefit

**WORK EXPERIENCE**
- No previous experience is required
- **Please, add your CV in English**

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 426252 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.