Senior Operations Advisor

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

**Senior Operations Advisor**

As the Lead of Operations at Crimson Education, you will spearhead initiatives that enhance service delivery and create value for our students. Reporting to senior leadership, you will lead projects focused on process improvements, drive automation initiatives, and ensure optimal use of technologies.

**What are the main responsibilities for this role?**
- Maintain and improve quality standards, analytics reporting, and highlight opportunities for staff development
- Maintain thorough documentation and training for standard operating procedures
- Serve as the liaison between Service Delivery and Tech teams regarding new developments and feature rollouts
- Monitoring of system availability and working closely with the technology team in case of malfunctions or outages
- Oversee change management for new workflows and assist with product launches
- Take ownership of select critical business workflows within Service Delivery
- Run recurring initiatives like Net Promoter Score (NPS) surveys
- Utilize data and reporting to surface insights, diagnose problems, and highlight improvement opportunities
- Liaise with software service providers on behalf of the Student Success Team at Crimson
- **Project Management**
- Plan and manage projects aimed at operational improvements, leveraging strong analytical abilities
- Display meticulous attention to detail in scoping initiatives, compiling requirements, and communicating to stakeholders
- Optimization of workflows
- Enhancements to quality assurance practices
- Revamps of personnel hiring and onboarding
- Technology integrations
- Enabling infrastructure upgrades
- Analytics and reporting enhancements

**What skills and experience are required?**
- 3+ years managing projects or leading continuous improvement initiatives
- Understanding and experience with reporting activities, issues and requirements in a global organisation
- Sharp analytical skills and data-driven mindset
- Excellent communication and organizational abilities
- Adaptability to learn new systems and processes quickly
- Meticulous attention to detail
- Ability to manage multiple stakeholders and workflows simultaneously
- Advanced analytical abilities across Microsoft Excel and (preferably) database coding languages like Python, SQL, etc
- Advanced interpersonal skills to problem solve in high-pressure situations
- A high appetite for personal development and hard work - the role will feature intense mentorship and collaboration, in a fast-paced and high-expectations environment
- Applied experience as project manager (does not require official certification)

**Success Metrics**
- Applied experience as project manager, does not Increased adoption and proficiency utilizing Crimson's technology tools
- Early identification of service delivery risks, leading to risk mitigation
- Continuous advancement in process efficiency and simplification
- Higher employee engagement and customer satisfaction scores
- Successful scoping, delivery, and outcomes across assigned projects

**Why work for Crimson?**
- Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you