Junior Analyst

Há 11 horas

São Paulo, Brasil Cognizant Tempo inteiro

**Job Title**

Junior Analyst - IT Field Support - Factory Operations

**About the role**

We are looking for a motivated and technically skilled Junior Analyst to provide IT field support for our factory operations. This role involves supporting hardware and software systems on the production floor troubleshooting technical issues and assisting in the deployment of digital solutions that enhance operational efficiency.

**In this role, you will**:

- Provide first-level IT support for factory floor systems including PCs HMIs printers scanners and network devices.
- Troubleshoot and resolve hardware software and connectivity issues in a timely manner.
- Assist in the setup configuration and maintenance of production-related IT infrastructure.
- Support the implementation and monitoring of factory systems such as MES - Manufacturing Execution Systems SCADA and ERP interfaces.
- Collaborate with cross-functional teams to ensure mínimal downtime and smooth IT operations.
- Document incidents solutions and standard operating procedures.
- Monitor system performance and escalate issues as needed.
- Ensure compliance with IT security policies and procedures.

**Work model**:Hybrid

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days a week in a client office in Uberlandia - MG. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

**_Please, upload your resume in English._**

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

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