Customer Support Analyst

Há 4 dias

São Paulo, Brasil CENTOGENE GmbH Tempo inteiro

**Your Responsibilities**:

- Investigate, record, and resolve questions, requests, and technical or operational issues.
- Use Salesforce and other digital platforms to document and monitor customer service interactions.
- Use Microsoft 365 tools (Outlook, Excel, Teams, etc.) in daily tasks.
- Ensure compliance with SLAs and track each stage of customer requests.
- Report feedback and opportunities for improvement to internal teams (product, technology, sales).
- Help create and update self-service materials (FAQs, tutorials, articles).
- Welcome customers at the office or service center when necessary, ensuring excellence in human interaction.

**Your profile**:
**Requirements**:

- Previous experience in customer service or support (both remote and in person).
- Proficiency in using CRM systems, especially Salesforce.
- Familiarity with Microsoft 365 tools (Outlook, Excel, Teams, etc.).
- Excellent verbal and written communication skills, with a professional and empathetic attitude.
- Ability to handle multiple tasks simultaneously.
- Ongoing or completed university degree in Business Administration, Communications, Technology, or related fields.

**Nice to Have**:

- Experience working in tech companies, SaaS businesses, or startups.
- Intermediate to advanced proficiency in English or Spanish.
- Familiarity with tools such as Notion, Slack, and Google Workspace.

**Why us?**:

- Employment under the CLT model with a market-competitive salary.
- Meal or food voucher.
- Transportation allowance.
- Medical and dental insurance.
- Day off on your birthday.
- A collaborative environment focused on learning and development.
- Flexibility for a hybrid work model (to be agreed upon).

**About us**:
With employees from over 50 nations, CENTOGENE is a truly international company with offices is in Rostock, Berlin, Delhi, Boston, Valencia, Belgrade, and São Paulo.

We were born to help diagnostic patients with rare disease and today we evolved to help patients of all clinical specialties to make bold progress with guided solutions for physicians, their patients and pharma partners.

  • Customer Support Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil Operative Tempo inteiro R$40.000 - R$60.000 por ano

    Only apply if:You are fluent in English (only English resumes will be reviewed)You can commute twice a week to our SP Office.OPERATIVE OVERVIEWOperative powers the business of media. With over 300 media companies as clients, $ 40 billion+ in revenue processed, and 25,000+ worldwide users, Operative accelerates revenue growth for the largest and most...

  • Customer Support Analyst

    2 semanas atrás

    Sao Paulo, Brasil Geosys Intl., Inc. Tempo inteiro

    Ref: CustomerSupportAnalyst **Customer Support Analyst** **About Us** EarthDaily Agro delivers easy-to-use analytics that reduce the everyday risks of Agriculture. With 35 years of industry experience, EarthDaily Agro provides customers with the data, analysis and knowledge they need to make more efficient and effective decisions. B2B services range from...

  • Jr. Customer Support Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil Operative Tempo inteiro R$30.000 - R$60.000 por ano

    Only apply if:You are fluent in English (only English resumes will be reviewed)You can commute twice a week to our SP Office.OPERATIVE OVERVIEWOperative powers the business of media. With over 300 media companies as clients, $ 40 billion+ in revenue processed, and 25,000+ worldwide users, Operative accelerates r...

  • Jr. Customer Support Analyst

    Há 2 dias

    São Paulo, SP, -, Brazil Operative Tempo inteiro R$13.200 - R$120.000 por ano

    Only apply if:You are fluent in English (only English resumes will be reviewed)You can commute twice a week to our SP Office.OPERATIVE OVERVIEWOperative powers the business of media. With over 300 media companies as clients, $ 40 billion+ in revenue processed, and 25,000+ worldwide users, Operative accelerates revenue growth for the...

  • Field Support Analyst

    Há 6 horas

    São Paulo, Brasil Hcltech Tempo inteiro

    We are seeking a detail-oriented and proactive Field Support Analyst to ensure the smooth functionality and efficiency of day-to-day IT operations.The ideal candidate will provide technical support, manage installations, and maintain software systems while delivering exceptional customer service.Key ResponsibilitiesAssist in maintaining the day-to-day...

  • Trading Support Analyst

    4 semanas atrás

    São Paulo, Brasil ION Tempo inteiro

    Join to apply for the Trading Support Analyst role at ION Join to apply for the Trading Support Analyst role at ION Get AI-powered advice on this job and more exclusive features. The RoleFidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has specific focus around...

  • Trading Support Analyst

    2 semanas atrás

    São Paulo, Brasil ION Tempo inteiro

    Join to apply for the Trading Support Analyst role at ION Join to apply for the Trading Support Analyst role at ION Get AI-powered advice on this job and more exclusive features. The Role Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has specific focus around...

  • Customer Support Senior Analyst

    Há 6 dias

    São Paulo, Brasil Mappit Tempo inteiro

    Descrição CBRE, a global leader in real estate services and investment management, is expanding its operations and seeking the first professional in Brazil to join the Investment Accounting and Support Solutions team. This position represents an excellent opportunity for someone who wants to be part of a global organization, providing direct support to the...

  • Jr. Customer Support Analyst

    Há 2 dias

    São Paulo, SP, -, Brazil Operative Tempo inteiro R$40.000 - R$80.000 por ano

    Only apply if:You are fluent in English (only English resumes will be reviewed)You can commute twice a week to our SP Office.OPERATIVE OVERVIEW300+ media companies as clients, $40+ billion in revenue processed, 25,000+ worldwide users. Operative accelerates revenue growth for the biggest and most successful media companies, making it easy for them to...

  • Field Support Analyst

    2 semanas atrás

    São Paulo, Brasil HCLTech Tempo inteiro

    We are seeking a detail-oriented and proactive Field Support Analyst to ensure the smooth functionality and efficiency of day-to-day IT operations. The ideal candidate will provide technical support, manage installations, and maintain software systems while delivering exceptional customer service. Key Responsibilities Assist in maintaining the day-to-day...