Medical Intake Specialist

Há 3 dias

São Paulo, Brasil OpsArmy Tempo inteiro

Are you a highly empathetic, **fluently English-speaking professional** with **prior experience in Applied Behavioral Analysis (ABA) therapy** for Autism care? We are seeking a dedicated **Medical Intake Specialist** to serve as the critical first point of contact for prospective families. Your exceptional communication skills and background in ABA will ensure a supportive and smooth entry into care.

**Core Requirements & Qualifications**:

- ** Industry Expertise**:Must have prior Applied Behavioral Analysis (ABA) therapy experience for Autism care.**:

- ** Communication**:High English fluency** is mandatory, along with strong phone presence and excellent communication skills.
- ** Experience**: 2+ years of experience in patient intake, customer service, or healthcare operations.
- ** Tech Skills**: Familiarity with **Salesforce** or similar CRM systems.
- ** Preferred**: Bilingual (English/Spanish) strongly preferred.
- ** General**: Bachelors degree or equivalent work experience preferred. Detail-oriented with excellent organizational skills.

**Key Responsibilities**:
**1. Outreach & Initial Screening**:

- Make **prompt outreach calls** to prospective families immediately following their online inquiry.
- Conduct comprehensive intake screenings to collect missing information and determine initial eligibility for services.
- Provide empathetic support, serving as a trusted guide from the first family touchpoint.

**2. Lead Management & Documentation**:

- Accurately record and manage all intake data in **Salesforce**, ensuring meticulous record-keeping.
- Convert qualified leads into opportunities for the next stage and hand off to the appropriate teams for benefits verification and authorization.

**3. Conversion & Follow-Up**:

- Proactively re-engage families who have stopped communication to ensure a strong client conversion rate.
- Provide necessary support for after-hours and weekend intake coverage to maximize client capture rate.

**4. Collaboration & Quality Assurance**:

- Work closely with managers to strictly follow Standard Operating Procedures (SOPs) and Quality Assurance (QA) expectations.
- Collaborate effectively with cross-functional teams (Clinical and Revenue Cycle Management) to ensure a smooth transition from intake to active care.

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