End User Support Specialist

Há 2 dias

Mato Grosso, Brasil Silverspin Tempo inteiro

**Position Overview**:
We are looking for an IT Support Specialist who will be part of the Silverspin Corporate IT team delivering IT Services to a global organization with 400 users across 5 countries.

**Key Responsibilities**:

- Install, configure, and maintain devices, including Windows and Mac OS laptops throughout the user life-cycle.
- Ensure devices are updated with the latest patches, software, and security updates using Microsoft Intune
- Manage device inventory and lifecycle, including provisioning, deployment, and decommissioning.
- Support and maintenance of AV, Video Conferencing, 3CX, and printing systems
- Troubleshoot software-related issues and provide solutions to enhance user productivity
- Provide local and remote technical support to end-users, resolving hardware, software, and connectivity issues promptly.
- Respond to service requests and incidents using Technical Service Desk (Jira), ensuring timely resolution and excellent customer satisfaction.
- Document support processes, procedures, and solutions for knowledge sharing and future reference
- Implement and maintain security policies and configurations on end
- user devices to protect against threats.
- Educate users on best practices for device security and data protection.
- Work closely with other IT teams to support infrastructure and network initiatives.
- Assist in execution of IT projects related to end-user computing.
- Communicate effectively with users to understand their needs and deliver appropriate solutions.

**Requirements**:

- Diploma or Degree in IT, Computer Science, or a related field
- Minimum 2 year support experience in a complex office IT setup
- Experience in M365 and awareness of Entra ID, Intune, Autopilot
- Basic LAN and WAN awareness
- Clearly and effectively communicate technical information and to quickly identify, diagnose, and resolve technical issues
- The ability to adapt to changing technologies and environments, and to handle unexpected challenges or new priorities with ease.
- Working effectively with other IT team members and departments to achieve common goals, sharing knowledge and resources.
- The ability to manage multiple tasks and priorities
- The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity._

**Why Work With Us?**:
At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way). We offer:

- ** Competitive Salary & Benefits**:

- **Growth & Development Opportunities**:

- **Creative and Collaborative Environment**

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Technical Support Lead

    Há 6 dias

    Mato Grosso, Brasil TechBiz Global GmbH Tempo inteiro

    At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a **Technical Support Lead** to join one of our **clients**' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. **Responsibilities**: **Deep Troubleshooting &...

  • Growth Specialist

    1 dia atrás

    Mato Grosso, Brasil nowfluence Tempo inteiro

    We are seeking a versatile and energized Growth Specialist to join our team on a contractual basis. We shape the way AI talks about business owners and redefine how companies get discovered in the new era of generative search. If you're deeply interested in AI, the future of business growth, and how visibility works beyond traditional SEO, this is the role...

  • It Security Specialist

    1 semana atrás

    Mato Grosso, Brasil beBeeM365 Tempo inteiro

    Job Title: IT Security Specialist Overview: TMF Group is seeking a skilled IT security specialist to manage, secure, and optimize our Microsoft 365 environment and Identity & Access Management systems. Key Responsibilities: Microsoft 365 Administration: - Manage and support M365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and...

  • Senior Player Support Specialist

    4 semanas atrás

    Mato Grosso, Brasil Bring It On Tempo inteiro

    Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve...

  • Content Marketing Specialist

    1 semana atrás

    Mato Grosso, Brasil Sofia Health Tempo inteiro

    Marketing Content Specialist – Sofia Health Remote | Full-Time About Sofia Health Sofia Health is the fastest-growing marketplace connecting consumers with health and wellness providers. We empower wellness entrepreneurs by providing the tools and visibility they need to grow their business. We are looking for a creative and strategic Marketing Content...

  • Senior It Support Engineer

    4 semanas atrás

    Mato Grosso, Brasil Rain Tempo inteiro €400

    Job Description Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We've raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth. We're seeking an experienced...

  • QA Specialist

    Há 4 dias

    Mato Grosso, Brasil Patrianna Tempo inteiro

    Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth. As a QA Specialist, you will play a...

  • Operations & Executive Support Specialist

    1 semana atrás

    Mato Grosso, Brasil Allsikes Tempo inteiro

    Operations & Executive Support Specialist – Anvilgrid Energy Solutions (Remote)The Vision At Anvilgrid Energy Solutions, we're building the future of clean energy through commercial and industrial battery backup systems and microgrids that empower businesses to operate sustainably and independently. We're a new cleantech company spun up by industry...

  • Junior Sales Specialist

    4 semanas atrás

    Mato Grosso, Brasil LONGi Solar Tempo inteiro

    Key Responsibilities Support sell-out activities in Brazil, assisting clients to expand and promote end-market sales of products. Work closely with clients to implement market promotion and sales initiatives. Assist with channel development and end-customer engagement to improve product presence and competitiveness. Gather and analyze market intelligence and...

  • Senior Compliance Specialist

    4 semanas atrás

    Mato Grosso, Brasil Bybit Tempo inteiro

    About Us Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives...