End User Support Specialist

Há 6 dias

Mato Grosso, Brasil Silverspin Tempo inteiro

**Position Overview**:
We are looking for an IT Support Specialist who will be part of the Silverspin Corporate IT team delivering IT Services to a global organization with 400 users across 5 countries.

**Key Responsibilities**:

- Install, configure, and maintain devices, including Windows and Mac OS laptops throughout the user life-cycle.
- Ensure devices are updated with the latest patches, software, and security updates using Microsoft Intune
- Manage device inventory and lifecycle, including provisioning, deployment, and decommissioning.
- Support and maintenance of AV, Video Conferencing, 3CX, and printing systems
- Troubleshoot software-related issues and provide solutions to enhance user productivity
- Provide local and remote technical support to end-users, resolving hardware, software, and connectivity issues promptly.
- Respond to service requests and incidents using Technical Service Desk (Jira), ensuring timely resolution and excellent customer satisfaction.
- Document support processes, procedures, and solutions for knowledge sharing and future reference
- Implement and maintain security policies and configurations on end
- user devices to protect against threats.
- Educate users on best practices for device security and data protection.
- Work closely with other IT teams to support infrastructure and network initiatives.
- Assist in execution of IT projects related to end-user computing.
- Communicate effectively with users to understand their needs and deliver appropriate solutions.

**Requirements**:

- Diploma or Degree in IT, Computer Science, or a related field
- Minimum 2 year support experience in a complex office IT setup
- Experience in M365 and awareness of Entra ID, Intune, Autopilot
- Basic LAN and WAN awareness
- Clearly and effectively communicate technical information and to quickly identify, diagnose, and resolve technical issues
- The ability to adapt to changing technologies and environments, and to handle unexpected challenges or new priorities with ease.
- Working effectively with other IT team members and departments to achieve common goals, sharing knowledge and resources.
- The ability to manage multiple tasks and priorities
- The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity._

**Why Work With Us?**:
At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way). We offer:

- ** Competitive Salary & Benefits**:

- **Growth & Development Opportunities**:

- **Creative and Collaborative Environment**

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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