Avp Operations Brazil

City/Cities
- SAO PAULO
- Country
- Brazil
- Working Schedule
- Full-Time
- Work Arrangement
- Hybrid
- Travel Required
- 10%
- Relocation Assistance Available
- Yes
- Posted Date
- 02-Jan-2025
- Job ID
- 5771

**Description and Requirements**:
**The Team You Will Join**

**Be part of leadership team in Brazil in charge of leading Customer Service & Operations to achieve excellence in Operational Performance, helping the company to achieve financial goals and objectives for all lines of business, with a BAU, Transformation & strategic view to support the expected accelerated growth and strategy.**

**The Opportunity**

**This role is responsible for leading Customer Service & Operations to achieve excellence in Operational Performance, helping the company to achieve financial goals and objectives for all lines of business, with a BAU, Transformation & strategic view to support the expected accelerated growth and strategy.**

**Delivery of Life, Pension and Dental end-to-end operational processes from implementation, billings, claims & collections, including Customer Services.**

**Responsible for leading Operational Transformation, considering automations, processes enhancements or reengineering.**

**Must ensure the best working environment, aligned with One MetLife and Global Operations strategy, guidelines and values.**

**Key Relationships**:
**Reports to: Head of Operations South America**

**Main Areas: Claims Superintendent; Costumer Services Manager; Pension Manager; Lines of Business Operations; Operational Excellence, Risk Management & Operational Transformation**

**Other Key Stakeholders**:

- ** LOB’s heads in Brazilian and Functional VPs/Directors**:

- ** Regulators and external advisors.**:

- ** Clients & key partners**

**Location: Brazil**

**How You’ll Help Us Build a Confident Future (Key Responsibilities)**
- ** All Lines of Business Operations, achieving the BAU expected results, focused on continuous improvement and simplification**:

- ** Operational Transformation, identifying opportunities and leading the execution**:

- ** Operational Efficiency, identifying and implementing opportunities**:

- ** Operational Risk Management of the operational processes**:

- ** Supports and enables all lines of business to achieve the expected growth and strategy**:

- ** Strategic definition participation and execution of the GCSO priorities for Brazil (Simplify and modernize, Operational & Financial Performance, Risk Management and Our People)**:

- ** Strategic definition participation and execution of Customer Care Transformation Strategic Initiative for Brazil**:

- ** Lead the team, ensuring engagement, talent development, diversity and inclusion**:

- ** Work in a matrix environment, with a local day by day agenda and a Regional Strategy and alignment, helping in identify and drive business opportunities**:

- ** Captures synergies and promotes improvement opportunities and alignment of functional practices across South America Ops teams**:

- ** Builds relations and partnerships with stakeholders**

**What You Need to Succeed (Required Qualifications)**
- ** Bachelor or master's Degree, 15+ years of experience, with relevant experience in executive positions in financial services industry or insurance operations in multinational companies.**:

- ** Strong analytical, interpersonal and project management skills as well as understanding of insurance business operations, financial analysis and business research, development and planning.**:

- ** Proven ability to think strategically, analyze, and evaluate complex and ambiguous issues and situations, and exercise independent judgment and decision-making.**:

- ** High leadership skills, integrity, and trustworthiness; Driven, highly motivated, confident, and assertive.**:

- ** Impactful capacity to lead talent through motivational leadership practices.**:

- ** Collaborative style; Teamwork; Ability to work with a diverse workforce.**:

- ** Fluent in Portuguese and** **advanced English. Spanish is desirable.**:

- ** Travel Required: 10%**

**What Can Give You an Edge (Additional Skills)**
- ** Strategic, problem solving, Scale, Data Driven, Change agent Mindset**:

- ** Thrives on managing multiple concurrent key initiatives with strict deadlines, generating “stretch” effort for himself/herself, for own team and other areas involved.**:

- ** Communication, Negotiation, Conflict Resolution, Creativity and Innovation, Leadership skill**

**Beneficios que Oferecemos**

Nossos benefícios são projetados para cuidar do seu bem-estar holístico, com programas para saúde física e mental, bem-estar financeiro e apoio às famílias. Oferecemos cobertura de saúde para você e sua família, assistência odontológica, seguro de vida, previdência privada, participação nos lucros e licença parental estendida. Também oferecemos acesso à gympass, benefícios de transporte, auxílio para creche, benefícios de cuidados com os funcionários no escritório e muito ma