Staff Product Manager Eligibility

**Your wellbeing matters. Join a company that cares.**

**GET TO KNOW US**

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.
- **Big news: Gympass is now Wellhub**

We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a "pass for gyms" to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

**THE OPPORTUNITY**

We are hiring a STAFF PRODUCT MANAGER to our **CIA Focus Area, Eligibility team** in Brazil

Eligibility management is one of the most critical features we have in our product. It refers to how our corporate clients manage eligible employees to use Wellhub as their corporate benefit. The teams working with eligibility currently have 2 main challenges: make sure we transform a complex product into a smooth experience for our clients, and make our eligible employee database as healthy as possible, since it represents the top of the funnel of our end-user conversion flow.

**YOUR IMPACT**:

- Drive the transformation of complex eligibility management processes into intuitive and smooth experiences for corporate clients, directly improving user satisfaction and reducing operational overhead;
- Strategically enhance the eligible employee database to improve its health and optimize the top of the end-user conversion funnel;
- Balance daily operational demands from CX and Operations teams with long-term product strategy, ensuring critical user issues are addressed while advancing the product vision;
- Develop and implement product strategies that strengthen the relationship between Wellhub and corporate clients, leading to increased adoption and retention of Wellhub as a corporate benefit;
- Translate deep understanding of client needs and product personas into clear requirements and actionable product initiatives;
- Establish and maintain comprehensive product documentation to ensure clarity and alignment across all stakeholders, given the product's complexity and impact on the entire business;
- Proactively identify and address potential misuse of features to prevent data integrity issues in the eligible employee database;
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

**WHO YOU ARE**:

- Product Management Expertise: Proven experience in product management with a track record of delivering successful digital products, particularly in complex or data-sensitive domains;
- Strategic & Operational Balance: Demonstrated ability to navigate and prioritize effectively in a dynamic environment with competing strategic and operational demands, specifically managing interactions with operations and CX teams without compromising strategic product development;
- Problem-Solving & User Focus: Strong analytical and problem-solving skills with a keen ability to understand user behavior and product usage patterns to identify and address issues such as feature misuse;
- Communication & Collaboration: Excellent communication, writing, and storytelling skills to effectively articulate complex product concepts, strategies, and operational guidelines to engineers, designers, business teams, and external stakeholders;
- Prioritization & Time Management: Exceptional time management and planning skills, with a proven ability to prioritize critical tasks and strategic initiatives amidst a high volume of operational requests;
- Documentation & Organization: Highly organized with a strong aptitude for creating and maintaining clear, comprehensive product documentation in a fast-paced environment;
- Stakeholder Management: Ability to build and maintain strong relationships with diverse stakeholders, including corporate clients, internal teams (Engineering, UX, Analytics, Operations, CX), and leadership.
- English Communication: Able to write and communicate in English, which is essential for effective collaboration with diverse international teams and stakeholders, and for maintaining clear product documentation.

**WHAT WE OFFER YOU**:
We're a wellness company that is