ICT Support Engineer Security

1 semana atrás


São Bernardo do Campo, São Paulo, Brasil Swisscom Tempo inteiro R$30.000 - R$60.000 por ano
Your future starts here

Als ICT Support Engineer übernimmst du eine zentrale Rolle in der Sicherstellung des reibungslosen Betriebs unserer IT Security Systeme. Du bist verantwortlich für die Analyse und Bearbeitung von Incidents und Service Requests im 2nd-Level-Support, dabei stellst du die Einhaltung der Service Level Agreements (SLAs) sicher. 


•    Überwachung und Kontrolle der verschiedenen Video Management Systeme (Milestone, Cloud etc.)

•    Support & Eskalation: Unterstützung bei komplexen Inbetriebnahmen, Fehleranalysen und Eskalationsfällen

•    Dokumentation von Betriebsprozessen sowie der durchgeführten Troubleshooting Schritte

•    Durchführung von Updates, Sicherheitspatches und Wartungen zur Gewährleistung der Systeme

•    Eigenständige Durchführung kleinerer Projekte oder Mitarbeit im Projektgeschäft, sofern freie Kapazitäten vom Betrieb vorhanden sind

•    Gelegentliche Übernahme von Pikettdiensten

Deine Skills


•    Abschluss HF/FH in Informatik, Elektrotechnik, Systemtechnik oder vergleichbare Fachrichtung von Vorteil

•    Idealerweise handwerklicher Hintergrund (z. B. Elektroinstallateur*in, Telematiker*in, Automatiker*in EFZ)

•    Fundierte Kenntnisse in Netzwerk- und Servertechnologien, Virtualisierung und Protokollen (z. B. TCP/IP, MQTT)

•    Analytisches und lösungsorientiertes Denken mit Hands-on-Mentalität

•    Selbstständige, strukturierte Arbeitsweise und hohe Zuverlässigkeit

•    Ausgeprägte Team- und Kommunikationsfähigkeit

•    Deutsch als Muttersprache, gute Englischkenntnisse sowie gute Französischkenntnisse von Vorteil

Bei uns hast du die Möglichkeit, in einem unserer Offices in der Schweiz oder im Homeoffice zu arbeiten. Dabei kommst du mit agilen Arbeitsmethoden und den neuesten Technologien in Kontakt. Wir bieten eine flexible Arbeitszeitgestaltung, um deinen persönlichen Bedürfnissen gerecht zu werden. Als Mitarbeitende*r von Swisscom kannst du dich auf eine Vielzahl von attraktiven Leistungen freuen, die deine Arbeitserfahrung bereichern werden. Dazu gehören ein angenehmes Arbeitsumfeld, finanzielle Vorteile und spannende Möglichkeiten zur beruflichen Weiterentwicklung. Benefits.

Is it a match? Apply now.Discover your possibilities

Any questions?

Here you'll find answers to the most important and frequently asked questions.

To all recruitment agencies: Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs.

Contact person

Isabelle Oppliger-VuilleumierTalent Acquisition Manager

Your homebase

BroadcastEy 10, 3063 Ittigen

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