Jr Analyst, Systems Analysis

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary

Rakuten Advertising is looking for people excited to analyze opportunities for automation and operational improvement. Reporting into the Team Lead, The Junior Business Analyst will support our business operations and project delivery by providing analytical support, insights, and recommendations to improve efficiency, cost-effectiveness, and customer satisfaction.

This role involves working closely with various stakeholders to understand business needs, document requirements, and assist in the implementation of solutions. Analysts will work with teams around the world to discover and design improvements that best fit company goals.

Key Responsibilities

• Analysis of business processes and workflows with the objective of finding out how they can be improved or automated
• Deliver process and solution documentation while working across an array of teams, geographies and tools
• Lead projects from end-to-end, ensuring goals are achieved on time
• Develop deep cross-functional understanding of individual teams and processes to ensure best-fit solution development
• Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
• Document all work to a high professional standard

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective and persuasive communicator; Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Experience working with cross-functional teams in a global environment.
• Basic understanding of business process modeling, workflow, and project management principles.
• Familiarity with data analysis tools and methodologies.
• Ability to work effectively in a team environment and manage multiple priorities and tasks.
• Understanding of RPA tooling(AA, UiPath, macro creation ect) and SDLC design would be a plus.
• Understanding of ecommerce systems and experience with online advertising would be a plus.
• Experience in a business analysis or related role is preferred but not mandatory.

Minimum Requirements

• 0-2 years relevant work experience Required
• Bachelor's Degree Required
• English fluency (at least Upper-Intermediate)

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed Speed Speed - Always be conscious of time - take charge, set clear goals, and engage your team