Customer Care Assistant

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location:
Euclid
Employment Status:
Salary Full-Time
Req ID:
27647
Purpose

Design, implement, and maintain embedded software components for use in end products. Continually improve development techniques in order to create software more efficiently and reliably. Apply engineering knowledge to provide creative software solutions for real world customer issues and use cases.
Job Duties And Responsibilities

• Develop multithreaded controls with industrial Real Time Operating Systems and Embedded Linux using C and C++ languages.
• Developing software for communication with industrial automation networks (e.g. CAN, Ethernet/IP), Internet protocols (e.g. HTTP, FTP), and wireless (e.g. Wi-Fi and Bluetooth).
• Developing software for embedded graphical displays.
• Interact with key stakeholders including marketing, suppliers, customers, distributors, and sales engineers to drive new product innovation.
• Maintains records of all work in process and documents interim/final results in the applicable format; these include Project Definitions, Milestone Plans, ES Reports, Technical Reports, Project Tracking Progress Reports and presentations at meetings/seminar.
• Develop and refine automated test setups, frameworks, and methods for embedded systems, including unit tests, integration tests, and system-level test to support new product development, product evaluations, and competitive benchmarking.
• Coordinate activities of internal and external technical support personnel as required.
• Troubleshoot issues in development and production environments, ensuring rapid resolution and minimizing downtime.
• Reading and interpreting schematics and component data sheets.
• Assignments are broad in nature, requiring originality and ingenuity.
• Has appreciable latitude for unreviewed action or decision.
• Assumes additional responsibilities as needed or directed in support of the Company's 2025 Strategy.

Basic Requirements

• Level II:

• Four-year Engineering degree is required and,

• Minimum of three (3) years Engineering experience.
• Level III:
• Four-year Engineering degree is required and,
• Minimum of five (5) years Engineering experience.
• Strong familiarity with embedded systems architecture, design considerations, and hardware-software interactions.
• Industry experience writing C for embedded platforms.
• Strong understanding of testing methodologies and frameworks for embedded systems
• Effective communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Ability to work independently and as part of a team.
• Excellent organizational skills.
• Ability to handle a constantly changing set of priorities.
• Initiative to take ownership of product designs.
• Possesses and applies a broad knowledge of principles, practices and procedures of field of specialization to the completion of difficult assignments.
• The selected candidate's Job Level and Pay Grade will be determined based upon qualifications and experience.

Competencies

• Proficiency in C and C++ programming languages
• Knowledge of Real Time Operating Systems and Embedded Linux.
• Experience in developing software for industrial automation networks, internal protocols, and wireless communication.
• Professional experience with TDD, writing unit tests, automated testing, and continuous integration type frameworks.
• Familiarity with Azure DevOps and Agile development practices.

Lincoln Electric is an Equal Opportunity Employer.
We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.