International Cash Collections Analyst/Analista de Contas a Receber

International Cash Collections Analyst/Analista de Contas a Receber - Mercados Internacionais

Job Req ID: 49638

Posting Date: 3 Oct 2025

Function: Finance

Unit: Finance & Business Services

Location:
Sao Paulo, Brazil

Salary: Competitive

TITLE International Cash Collections Analyst/Analista de Contas a Receber - Mercados Internacionais

Location: São Paulo/Brazil

Flexible Working / Hybrid - Office and Remote combination

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world's leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.

With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it's about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you'll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.

If you have the drive and ambition to make an impact on a global stage, BT International is where it happens

Why Choose us?

BT created in Sao Paulo Brazil a cash collection team to attend the whole Americas region (Latin American countries and the United States and Canada). This service follows a standard global process, you will have the chance to support customers, both externally and internally, from all parts of our business. This opportunity is for the finest candidate who is a self-starter, possess great communication and organization skills, a problem solver and is solutions oriented.

You'll have the following responsibilities.

Improve cash collection across a portfolio at every opportunity by encouraging preferred payment methods and educate customers to improve payment patterns.

• Minimise overdue debt without compromise to customer satisfaction.
• Understand impact of DSO on overdue debt and delivery to targets.
• Ensure promises made to the customer are kept, with proactive contact where failure is anticipated.
• Escalate instances where delays are being experienced in resolving customer issues, which could result in late payment of invoices.
• Achieve and exceed targets for overdue debt and work package completion are met consistently, ensuring quality and professionalisation is not compromised.
• Pro-actively plan each collections call ensuring the call-in accordance with Collections process, covering all appropriate debts and that a promise of full or part payment is received.
• To protect and develop customer loyalty through Credit Management best practices and knowledge of the Billing process.
• The post holder must maintain accurate records and ensure all reporting is completed within the agreed timescales.
• Manage daily work across the portfolio based on management agreed priorities.
• Demonstrate and promote "Best Practice" and share learning and knowledge.
• Ensure all communication with our customers is clear and concise and portrays BT in a positive and professional image at all times.
• Ensure strong relationship with Business Units and is on a frequent basis flagging any major issues which are debt affecting.
• The post holder will take personal responsibility for their own development and performance & will own and drive their own personal development plan.
• Provide sufficient cover for colleagues during periods of absence to ensure that key tasks are covered.
• Ensure that they are compliant with the Credit Management policy.
• The post holder will need to understand the local regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them.

You'll have the following skills and experience.

• Fluent English
• Availability to work from Sao Paulo - Villa Lobos 3 times per week in the office.
• High school graduation, at least
• Microsoft Office skills
• Communicative person
• Customer service oriented
• Focused person

Benefits

BT offers a superior global and diverse culture that fosters health and wellness for their employees.

• Competitive salary and on-target bonus plan
• Training and development opportunities
• Career progression in BT Security and across BT with our internal development programme
• Annual leave as per the local country leave agreement.

BT values and supports diversity in all its manifestations. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity, and the contribution they make. We do not allow any form of discrimination on the basis of race, age, gender, skin color, nationality, religion, sexual preference, physical or mental disability, and/or any other group protected by law. When we say you're welcome at BT, we really mean it.

Who is BT Group

We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. Our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.

LI-Hybrid
Why this job matters

The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.

What you'll be doing

1. Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers

2. Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.

3. Assists in the review and progress assessment on continuous service improvement plans for each customer.
4. Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
5. Acts to resolve routine problems for assigned customers well covered by existing procedures and with full supervision.
6. Assists teams in regularly contacting customers to promote standard products and services according to the needs of customers, in conjunction with the sales team and with full supervision.

The skills you'll need

Customer Service

Communication

Issue Resolution

Continuous Improvement

Problem Solving

Service Level Agreement Management

Order Management

Supplier Management

Technical Support

Business Process Improvement

Escalation Management

Project/Programme Management

Decision Making

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

---