B2B Support Specialist
1 dia atrás
About the Role
We're seeking a
B2B Support Specialist
to join one of the
world's leading iGaming providers
. In this role, you'll ensure an exceptional partner experience by providing efficient support, resolving issues promptly, and maintaining strong internal communication across teams.
Responsibilities:
- Provide timely and accurate responses to partner inquiries through internal communication channels
- Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience
- Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues
- Adhere strictly to internal B2B support processes and workflows based on case type and internal directives
- Prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly
- Escalate complicated or unresolved issues to the person in charge as necessary
- Handle partner information with the highest level of confidentiality and professionalism
- Stay up-to-date with industry trends, news, and events
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code
Requirements:
- Bachelor's degree in Business Administration or any related field
- Proven experience in B2B, customer, or technical support in the IT industry is an advantage
- Knowledge of MS Office is mandatory
- Fluency in the Portuguese and English languages is required
- Knowledge of the Spanish language will be an advantage
- Strong problem-solving skills and a proactive approach to issue resolution
- Ability to work under pressure in a fast-paced environment
- Strong organizational skills and attention to detail
- Team player mindset with the ability to collaborate effectively with cross-functional teams
- Accountable, reliable, and professional approach working with b2b clients/teams
- Openness to continuous learning and adapting to new process improvements
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