Associate Customer Engagement Manager

Are you a Conversion Engineer?

Do you have AI experience?

About our team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case,

About the role

This position exists to consult on all aspects of Global Data Conversion Software Engineering including AI and legacy development, design, fabrication, and engineering maintenance. This role identifies ways fabrication solutions can be applied to support business strategies. This role will partner with the Operations Director, business units, Offshore teams as well as other technical teams to identify and define strategic direction. The Global Content Consultant - Conversion Engineering role provides support and ensures the rapid completion of high severity incident reports and time-critical projects. Incumbents will conduct analysis, needs assessments, and preliminary cost-benefit analysis. They also review estimates and designs to ensure compliance with content, product and fabrication standards. This role creates and updates documentation to support standards and processes. This position will have responsibility for consulting and/or leading Global cross-functional projects, including creating and driving project plans to completion and delivering them on schedule. This position will also be responsible for driving and implementing Continuous Improvement Initiatives as well as AI opportunities

Responsibilities

• Provides Global Engineering Fabrication support and technical Product expertise by acting as the primary support for offshore partners, finalizing requirements, and reviewing and validating sizings and project schedules for News, Business and Topical content
• Participates in cross-functional projects to create and implement new systems and technologies
• Utilizes an extensive network across the company including managing relationships with strategic partners and Global content providers/publishers
• Supports offshore partners to ensure they achieve Service Level Agreements (SLA)
• May be required to work on-call and/or to work different shift hours to accommodate varying time zones
• Recommends, drives and implements process efficiencies, automation and AI
• Occasional International Travel possible

Qualifications:

• Proven ability to work independently, collaboratively, and lead Global teams consisting of both employees and offshore partner resources
• Demonstrates the initiative to master technical and complex processes
• Bachelor's degree in software engineering
• Experience in Python, Databricks, Perl, C/C++, HTML, XML and UNIX
• Familiarity with AI technologies
• Excellent oral and written communication with proven ability to provide both detailed information and summarize to a management level
• Tenacity; ability to work through problems and reach a solutions
• Ability to teach, mentor, and supervise co-workers

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals

About the business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.