Order Management Specialist

Job Title: Order Management Specialist (Entry-Level)
Location: Brazil
Job Type: Full-Time

Headquartered in Pittsburgh, PA, USA Print ePS, the print operating unit of eProductivity Software, enables the creation of innovative communications and consumer experiences that drive a more engaging, colorful, and sustainable world.

Print ePS empowers print companies of all sizes by harnessing AI enabled technology to manage their business and manufacturing processes from point of sale through fulfillment. Whether a single-location business or a multi-site, multi-national enterprise, Print ePS' deep software portfolio evolves and scales with businesses globally. From entry-level modular solutions to robust productivity suites, Print ePS is a trusted partner that understands business challenges and aspirations, helping customers build a technology roadmap for long-term success.

Position Summary

We are seeking a highly organized and detail-oriented Order Management Specialist to support the full quote-to-cash process, from quote validation and contract review to order processing, invoicing, and software delivery coordination. This entry-level role is essential to ensuring accurate deal execution and a seamless customer experience by collaborating cross-functionally across Sales, Finance, Legal, and Delivery teams. The ideal candidate will have strong attention to detail, a customer-first mindset, and a desire to build foundational experience in sales operations, order management, and software fulfillment.

Key Responsibilities

Quote & Deal Support

• Assist Sales in creating and updating quotes in alignment with pricing, discounting, and contract policies.
• Review sales contracts and order documentation for completeness, accuracy, and required approvals.
• Validate configurations, SKUs, and pricing to ensure compliance with internal policies.
• Maintain accurate opportunity and quote records in Salesforce and support deal structuring as needed.

Order Management & Processing

• Process sales orders, subscriptions, and maintenance renewals in NetSuite, ensuring timely and accurate data entry.
• Validate all required documents, including purchase orders, signed agreements, billing terms, and tax details.
• Generate invoices based on contract terms and trigger billing activities in coordination with Finance.
• Monitor order queues, proactively resolve order holds or exceptions, and escalate issues when needed.
• Support proper revenue recognition by ensuring that orders meet accounting and audit standards.
• Understand the impact of order terms on billing schedules, renewal cycles, and revenue timing.

Software Delivery Support

• Coordinate with internal teams to schedule license provisioning and service activation.
• Track software delivery status and support onboarding tasks to ensure successful implementation handoffs.
• Maintain records of license and entitlement delivery, and help resolve delivery-related issues.

Policy Compliance & Audit Support

• Enforce internal compliance policies related to pricing, contract terms, and discount approvals.
• Manage exception processes and ensure all necessary approvals are documented.
• Maintain accurate and complete order records to support audit and SOX compliance requirements.

Process Optimization & Cross-Functional Collaboration

• Identify and propose improvements in quote-to-order and order-to-cash workflows.
• Assist in the creation and maintenance of order management SOPs, training guides, and process documentation.
• Collaborate with Sales Ops, Legal, Finance, and Delivery teams to streamline operations and improve service levels.

Qualifications

• Bachelor's degree or equivalent experience in Business, Finance, Operations, or a related field.
• Strong attention to detail with excellent communication and organizational skills.
• Experience or familiarity with Salesforce and NetSuite is strongly preferred.
• Basic understanding of sales operations, order processing, software delivery, and/or revenue recognition concepts is a plus.
• Proficient with Microsoft Excel, Word, and other standard business tools.

Ability to thrive in a fast-paced, cross-functional environment with shifting priorities