Product Owner CRM

NEORIS now part of EPAM is a Digital Accelerator that helps companies step into the future. We have over 20 years of experience as Digital Partners for some of the largest companies in the world. We are more than 4,000 professionals in 11 countries, and we have a multicultural startup culture where we cultivate innovation and continuous learning to create high-value solutions for our clients.

We are currently looking for a Product Owner CRM – an exciting opportunity to build innovative solutions in an
hybrid position based in San Pablo.
Key Responsibilities

• Functional Leadership in Dynamics 365: Deep knowledge of the Sales, Customer Service, and Marketing modules; ability to translate business objectives into CRM capabilities and backlog items.
• Agile Product Governance: Responsible for sprint planning, backlog prioritization, and delivery strategy; ensures alignment with LDC's portfolio roadmap and business KPIs.
• Stakeholder Collaboration: Work closely with client stakeholders and other Product Owners to define the right business vision and objectives, prioritize the roadmap, and align timelines. Monitor CRM system performance and user adoption to identify improvements, guiding Business Analysts and the development team throughout project execution.
• CRM Roadmap Definition: Collaborate with the Business Analysis team to develop a CRM implementation and adoption roadmap aligned with long-term organizational goals.
• Solution Design Coordination: Lead the design of CRM solutions tailored to the organization's unique needs and requirements, focusing on delivering business value.
• Trusted Advisor Role: Act as a trusted advisor to stakeholders, providing expert guidance on CRM best practices, capabilities, and their potential impact on business outcomes.
• Workshops and Stakeholder Engagement: Facilitate workshops, focus groups, and stakeholder meetings to gather requirements, build consensus, and foster collaboration.
• Leadership and Project Management: Lead CRM implementation projects, serving as the primary point of contact for stakeholders and project team members.
• Project Planning and Delivery: Coordinate with Business Analysts to develop project plans, timelines, and budgets, ensuring on-time delivery within defined scope and budget.
• Risk and Issue Management: Proactively mitigate risks, resolve issues, and escalate concerns as needed to ensure project success and stakeholder satisfaction.

Requirements

• Proven experience (typically 5+ years) in CRM consulting or Product Owner/Manager roles.
• Strong business acumen and the ability to understand and translate business requirements into CRM solutions that deliver value.
• Excellent communication and interpersonal skills, with the ability to build relationships and effectively engage stakeholders at all levels of the organization.
• Project management skills, including the ability to lead cross-functional teams and manage project delivery from initiation to closure.
• Solid experience working in an Agile environment.
• Experience in an international and multicultural setting.
• Hybrid work model. Sao Pablo.

We Offer

• Meal and Food Vouchers: Monthly benefits to support your dining expenses, both at home and outside.
• Private Pension Plan: Future financial planning with complementary retirement contributions.
• Health Plan: High-quality medical coverage for you and your legal dependent.
• Dental Plan: Comprehensive dental care with an extensive provider network.
• Life Insurance: Protection and security for you and your loved ones.
• English/Spanish Lessons: Support for continuous language learning.
• Wellhub: Access to benefits and discounts in gyms and wellness programs.
• Childcare Assistance: Financial support for early childhood education expenses.
• Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities.

We invite you to learn more about us at , or follow us on
Facebook, LinkedIn, Twitter, and Instagram: @NEORIS.