HR Shared Services Specialist I

Hi, I'm

Arison Ferreira

your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background.

CSG is seeking a financial analyst to join our growing FinOps team. This Team supports our Cloud financial strategies, as well partners closely with technical teams to assist in the management of CSG Cloud costs. This role will be involved in all aspects of Cloud Financial Management. This is an excellent opportunity for an analyst who enjoys deeper financial analytics, modelling, learning technology, and working across multiple departments.

We are looking for an HR Shared Services Specialist I who will:

• Responds to employee questions using standard scripts and guidelines to ensure consistent communication.
• Completes onboarding tasks such as document collection and data entry to support new hire integration.
• Maintains HRIS records by entering basic employee data to ensure system accuracy.
• Assists with employment form completion by following established procedures to support compliance.
• Provides basic benefits information by referencing FAQs and policy documents to help employees understand options.
• Routes complex inquiries to senior team members using escalation protocols to ensure timely resolution.
• Supports payroll processing by verifying timecard data to help ensure accurate compensation.
• Organizes HR files using naming conventions and retention schedules to maintain document integrity.
• Learns HR policies and procedures through training and shadowing to build foundational knowledge.

Minimum Qualifications

• Bachelor's degree or equivalent experience; typically no prior professional experience.

Is this opportunity right for you? We are looking for candidates who has:

• Basic understanding of HR principles and terminology
• Ability to follow detailed instructions and standard operating procedures
• Strong attention to detail and accuracy in data entry
• Customer service orientation with clear communication skills

CSGer Perks & Benefits

• Sulamerica Health
• Sulamerica Dental
• Vidalink
• Food/Meal Voucher
• Child Care Assistance
• Day off: on birthday
• Gympass
• Language assistance
• Digital course platform
• Volunteer time off: 2 days a year

Location(s):

Brazil RemoteColombia Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.