Operations & Support Analyst (AI Startup – Remote LATAM / Bilingual)

Há 3 dias

Rio de Janeiro, Rio de Janeiro, Brasil Roverpass Tempo inteiro US$1.000 - US$1.400
Operations & Support Analyst (AI Startup – Remote LATAM)About the Company

Our client is a small but fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.

As they scale, they're looking for a reliable and detail-oriented Operations & Support Analyst to manage client support tickets and keep daily operations running smoothly.

Position Summary

You'll handle client support tickets, assist internal teams with scheduling and documentation, and coordinate simple vendor and logistics tasks.
This is a hands-on role in a lean international team where adaptability, communication, and follow-through are key.

Key Responsibilities

Client Support & Ticket Management

  • Manage incoming support tickets and ensure timely, professional responses.

  • Escalate or coordinate ticket resolutions across technical and operations teams.

  • Track issues, update FAQs, and identify opportunities for automation.

Operational Support & Coordination

  • Execute recurring operational and administrative tasks.

  • Support scheduling, documentation, and cross-team coordination.

  • Maintain and update internal process documentation (Notion, Google Docs).

Vendor & Logistics Assistance

  • Assist with vendor communication, assessment, and onboarding.

  • Maintain records and documentation for vendor relationships.

Qualifications

Experience & Skills

  • 1–3 years of experience in operations, support, or administrative coordination.

  • Strong written and spoken English communication skills.

  • Excellent organizational and time-management abilities.

  • Experience using productivity tools (Google Workspace, Notion, Slack, Excel/Sheets).

  • Familiarity with support ticket systems (HubSpot, Intercom, Zendesk) is a plus.

  • Basic familiarity with AI tools (ChatGPT, Claude, Notion AI) or a strong interest in learning them.

Personal Attributes

  • Reliable and detail-oriented.

  • Comfortable working across multiple teams and priorities.

  • Curious about technology and automation.

  • Proactive, structured, and eager to grow in a fast-paced startup.

What We Offer

  • Payment in USD (monthly contractor basis).

  • Salary range: USD 1,000 – 1,400/month, depending on experience.

  • Schedule: Monday to Friday, with flexibility for LATAM time zones.

  • Paid time off and local holidays included.

  • 100% remote position with an international, collaborative team.

  • Social Media and Operations Assistant

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil AlphaCorp AI Tempo inteiro R$18.000 - R$24.000 por ano

    Role: Social Media & Operations Assistant – AI Influencers (Remote, Part-Time, 20h/week)Location: Remote – must be based in BrazilSchedule: 20 hours per week, flexibleAbout the roleWe're building a small portfolio of AI influencers and are looking for someone to help us manage their online presence. You'll take care of posting content, keeping...

  • AI Ops Business Analyst: Gems Process Automation

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Motorola Solutions Tempo inteiro R$80.000 - R$120.000 por ano

    Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...

  • AI Agent Evaluation Analyst

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Mindrift Tempo inteiro R$36.000 - R$72.000 por ano

    At Mindrift, innovation meets opportunity. We believe in using the power of collective human intelligence to ethically shape the future of AI. The Mindrift platform, launched and powered by Toloka, connects domain experts with cutting-edge AI projects from innovative tech clients. Our mission is to unlock the potential of GenAI by tapping into real-world...

  • Systems Specialist – Remote

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Legacy Strong LLC Tempo inteiro R$40.000 - R$120.000 por ano

    Legacy Strong: $1200/ Month | Full-Time Remote PositionLegacy Strong is hiring a Systems Specialistto join our growing team. This role is for high-performers withdeep expertise in GoHighLevel, Notion, AI, automations, and funnels, and who thrive on building the systems that drive efficiency and scale.About the RoleAs aSystems Specialist, you'll be the...

  • Senior AI/ML Engineer, Agentic AI

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Motorola Solutions Tempo inteiro R$120.000 - R$240.000 por ano

    Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...

  • Analista de Marketing Júnior

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Vela LatAm Tempo inteiro R$3.500 - R$4.500 por ano

    Analista de Marketing JúniorLocal: Remoto (Preferencia em BH, São Paulo ou Rio de Janeiro)Faixa salarial: R$ 3.500 a R$ 4.500Sobre a Vela LatAmA Vela LatAm é parte de um grupo global que adquire e desenvolve empresas de software na América Latina. Atuamos de forma permanente, respeitando a história de cada companhia, oferecendo autonomia e suporte para...

  • Sales Analyst

    1 dia atrás

    Rio de Janeiro, Estado do Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    Sales Analyst Location: Centro, RJ | Industry: Oil & Gas / Energy About the Role We are looking for a detail-oriented and proactive Sales Analyst to strengthen our Sales team in Brazil. In this role, you will be the backbone of our commercial operations, ensuring smooth execution of sales activities, client requests, and supplier processes. You will work...

  • Marine Operations Engineer

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil SBM Offshore Tempo inteiro R$90.000 - R$120.000 por ano

    Marine Operations EngineerReq Id: 20186Job Family: Marine OperationsLocation:Rio de Janeiro, BR, Description:Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore's True. Blue....

  • Marine Operations Engineer

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil singlebuoy Tempo inteiro R$104.000 - R$312.000 por ano

    Imagine your career taking you to the depths of innovation and the heights of impact.  Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore's True. Blue. Transition. - shaping the future of energy, and beyond.About Us:SBM Offshore is the world's deepwater...

  • Lead Engineer, Agentic AI Platform

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Motorola Solutions Tempo inteiro R$120.000 - R$240.000 por ano

    Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...