Engineering Technician, Global Field Operations

Description
LATAM GFO is seeking a passionate, results oriented engineer to drive operational excellence in its colocation and field based data center operations. This position serves as a technical resource to support Amazon Web Services (AWS) within its geographically distributed Global field operations. The position will drive overall availability and reliability to meet or exceed the defined service level expectations of data center operations.

The Global field engineer will be responsible for working with business development on site qualification and selection. In addition the engineer will be responsible for managing multiple relationships with Colocation providers to oversee the operation and maintenance of all electrical, mechanical, and HVAC equipment in multiple data centers. This equipment supports mission-critical servers and networking equipment with high uptime expectations. The Global Field Engineer will identify and drive projects to maintain high reliability and performance while keeping operating costs in facilities at a minimum. Where appropriate, the engineer will drive innovation cooperatively with the colocation facility to reduce operational costs. A strong sense of ownership and bias for action will be necessary for this position.

The Global Field Engineer is Amazon's front line technical subject matter leader when it comes to hands-on electrical and mechanical equipment operations and troubleshooting. They will work with the Colocation provider and business Development to ensure the ongoing maintenance and operations of Data Center Operation's Mission Critical Facilities, which includes, but is not fully limited to, stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors. Nobody can be an expert on all of these systems, so having an ability to quickly learn and network to find right answers is essential to success.

*Please note that this role will require up to 60% travel around the LATAM/AMER area*

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Supervise, advise and collab with Colocation operators performing servicing or preventive maintenance.
• Assist in performing root cause analysis for operational issues.
• Perform periodic on site reviews and audits of operations, electrical, and mechanical systems
• Supervise the design and implementation of retrofits of existing facilities
• Qualify new sites for new deployments
• Drive operational excellence in all data center sites
• Perform first level trouble-shooting for facility and rack level events.
• Approval of all CMs (Change Management Tasks) to enable changes and maintenance at sites.
• Attending weekly calls with both TPMs and CAD designers, designing and retrofitting new and existing cages within our AMER edge space.
• Support other projects, safety, and process improvements.

About The Team
Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Electrical / Mechanical licensing or Bachelor's degree in Electrical / Mechanical Engineering or equivalent depending on where you received your qualification.
• Have a strong working knowledge and experience of the purpose and infrastructure of a Data Center. In-depth knowledge of UPS, backup generator systems and generic mechanical-room infrastructure such as chillers, Cooler Units, and fan controls
• Strong writing skillset

Preferred Qualifications

• Master HVAC or Master Electrician
• Experience in operations and on-call support for Data Center facilities or Mission Critical Plants/Production facilities;
• Project Management experience
• Proficiency in MS Word, Excel, PPT, and other project management software.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- A100 ROW Servicos De Dados Brasil Ltda.

Job ID: A3031019