Estágio em Customer and Partner Experience

1 semana atrás

Barueri, São Paulo, Brasil HP Tempo inteiro

Support the Lead-to-Quote and eBusiness teams in managing digital quoting tools, partner enablement, and catalog operations. This internship offers hands-on experience with HP2B, CPQ systems, and digital transformation initiatives that enhance partner experience and operational efficiency.

Responsibilities:

'- Support account setup and onboarding processes in CRM and B2B eCommerce systems, ensuring data accuracy and timely activation.

  • Assist with product and pricing configuration within CPQ tools, helping ensure accuracy in customer quotes and orders.
  • Collaborate with internal stakeholders (Sales, IT, Marketing, Customer Support) to improve digital touchpoints and portal usability.
  • Monitor and help resolve customer access or usability issues within the eCommerce platform.
  • Collect and analyze user feedback to identify opportunities to enhance the customer journey across digital channels.
  • Help maintain internal documentation and training materials for portal usage, CPQ guidelines, and onboarding procedures.

Education :

  • Currently pursuing a degree in Business Administration, Marketing, Information Systems, Engineering, or a related field.

Knowledges and skill:

  • Interest in digital platforms, B2B commerce, and customer experience technologies.
  • Strong organizational and problem-solving skills with attention to detail.
  • Basic understanding of CRM, ERP, or CPQ systems is a plus.
  • Proficiency in Microsoft Excel; familiarity with Dynamics, Salesforce, or SAP is a plus.
  • Effective communication, collaborative mindset and teamwork skills in cross-functional environments.
  • Effective english communication skills. Spanish is a plus.
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