Customer Success Manager

Job Description – Customer Success Manager
About the Role

We are looking for a 
Customer Success Manager (CSM)
 to join our team in Brazil. This position will play a key role in supporting and engaging large strategic clients in the agribusiness industry, ensuring adoption, value generation, and long-term success with the SeeTree platform.

The CSM will act as a trusted advisor, connecting customers with SeeTree's technology, data insights, and best practices, while serving as the main bridge between internal teams and customer stakeholders.

Why SeeTree

Join a global agtech leader with operations in Israel, Brazil, US and Latin America. At SeeTree, you will find a collaborative culture, opportunities for growth, and the chance to make a tangible impact in the agriculture industry through cutting-edge technology.

Responsibilities

• Serve as the 
  primary point of contact
   for strategic customers, building trustful and long-lasting relationships at operational, managerial, and executive levels.
• Ensure 
  engagement and full adoption
   of SeeTree's platform modules.
• Train and support customer teams.
• Monitor 
  customer success KPIs
   (adoption rates, productivity, ROI, satisfaction) and design action plans to drive continuous improvement.
• Anticipate risks
   related to adoption or churn, providing solutions and mitigating challenges proactively.
• Collaborate closely with 
  Product, Operations, and Support teams
  , ensuring customer priorities are addressed effectively.
• Identify and support 
  expansion opportunities
  , aligning customer needs with SeeTree's solutions.
• Prepare and lead 
  executive meetings and business reviews
  , presenting results, insights, and next steps.

Requirements

• Proven experience in 
  Customer Success, Account Management, Consulting, or Project Management
   (preferably in agtech, agribusiness, or SaaS).
• Strong 
  analytical skills
   and ability to interpret data and reports to drive decision-making.
• Excellent communication and presentation skills in 
  Portuguese and English (mandatory)
  ; Spanish is a plus.
• Proactive, collaborative, and 
  results-driven profile
  , with strong problem-solving abilities.
• Willingness to 
  travel to field locations and attend customer meetings
   across Brazil.

What we offer

• Opportunity to work in a 
  global agtech scale-up
   leading digital transformation in tree crops.
• Dynamic, multicultural environment with strong growth potential.
• Career development in 
  Customer Success and agricultural innovation
  .
• Competitive compensation package + benefits.

Location

Hybrid role – based in Araraquara/SP, with regular field visits and customer meetings.