Customer Success Manager

Há 2 dias

Araraquara, São Paulo, Brasil SeeTree Tempo inteiro US$60.000 - US$80.000 por ano

Job Description – Customer Success Manager
About the Role

We are looking for a 
Customer Success Manager (CSM)
 to join our team in Brazil. This position will play a key role in supporting and engaging large strategic clients in the agribusiness industry, ensuring adoption, value generation, and long-term success with the SeeTree platform.

The CSM will act as a trusted advisor, connecting customers with SeeTree's technology, data insights, and best practices, while serving as the main bridge between internal teams and customer stakeholders.

Why SeeTree

Join a global agtech leader with operations in Israel, Brazil, US and Latin America. At SeeTree, you will find a collaborative culture, opportunities for growth, and the chance to make a tangible impact in the agriculture industry through cutting-edge technology.

Responsibilities

  • Serve as the 
    primary point of contact
     for strategic customers, building trustful and long-lasting relationships at operational, managerial, and executive levels.
  • Ensure 
    engagement and full adoption
     of SeeTree's platform modules.
  • Train and support customer teams.
  • Monitor 
    customer success KPIs
     (adoption rates, productivity, ROI, satisfaction) and design action plans to drive continuous improvement.
  • Anticipate risks
     related to adoption or churn, providing solutions and mitigating challenges proactively.
  • Collaborate closely with 
    Product, Operations, and Support teams
    , ensuring customer priorities are addressed effectively.
  • Identify and support 
    expansion opportunities
    , aligning customer needs with SeeTree's solutions.
  • Prepare and lead 
    executive meetings and business reviews
    , presenting results, insights, and next steps.

Requirements

  • Proven experience in 
    Customer Success, Account Management, Consulting, or Project Management
     (preferably in agtech, agribusiness, or SaaS).
  • Strong 
    analytical skills
     and ability to interpret data and reports to drive decision-making.
  • Excellent communication and presentation skills in 
    Portuguese and English (mandatory)
    ; Spanish is a plus.
  • Proactive, collaborative, and 
    results-driven profile
    , with strong problem-solving abilities.
  • Willingness to 
    travel to field locations and attend customer meetings
     across Brazil.

What we offer

  • Opportunity to work in a 
    global agtech scale-up
     leading digital transformation in tree crops.
  • Dynamic, multicultural environment with strong growth potential.
  • Career development in 
    Customer Success and agricultural innovation
    .
  • Competitive compensation package + benefits.

Location

Hybrid role – based in Araraquara/SP, with regular field visits and customer meetings.

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