GSD) Workday Functional Specialist/Senior Specialist

About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose -
Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:
The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

The Opportunity
Agoda is using a wide range of systems and tools like Workday, Zendesk, Greenhouse, etc. to support its People operations' fast-moving pace and dynamic workforce needs globally. We are looking for a
Workday Senior Specialist or Specialist
to drive projects and implement solutions at scale to simplify work, automate repetitive tasks, and optimize business processes. This role will ensure service delivery excellence and timely resolution of system escalations and day-to-day issues, manage the HRIS Operations Team's work plan and prioritization, look after regular system upgrades/enhancements, and partner with stakeholders across the department to drive continuous improvements that add value to the business.

In This Role, You'll Get To

• Drive People Technology projects and identify tech innovations and continuous improvements to meet business needs, simplify work and improve employee experience
• Build simple to complex reports, integrations or automated solutions using Workday and other tools with other platforms such as Zendesk, Greenhouse, Oracle and others.
• Support, enhance and/or optimize existing automated solutions and processes by solving technical issues
• Partner closely with key business stakeholders to assess and address overall technology needs and align on priorities, timelines, issue resolution, testing and deployment plans.
• Explore out-of the-box solutions to solve complex business problems and address system limitations
• Implement and test major system enhancements
• Collaborate with our solutions team to design and implement custom applications
• Skill up / coach more junior members of the team
• Lead system-related trainings for Agoda employees and end-users across the People Team

What You'll Need To Succeed

• At least 3 years of solid HRIS experience (Workday experience required)
• Has functional knowledge in several areas (Core HCM, Advance Compensation, Talent, Learning, Recruiting)
• Must have experience in Workday Advance Compensation Modules.
• Has strong knowledge in Workday Core HCM and other key areas (Business Processes, Reporting, Security and other system configuration)
• Has strong experience in systems implementation and/or systems integrations
• Has strong project management skills
• Ability to manage stakeholder expectations
• Ability to understand and explain key HRIS issues and address stakeholder requirements
• Ability to leverage data to plan next steps
• Familiar with agile methodology
• Has good analytical and problem-solving skills
• Fluency in English required

It's Great If You Have

• Cloud-based HR applications experience preferred; Workday Talent & Performance, Zendesk, Greenhouse, Bridge experience a plus
• Experience in report writing, BI & analytics tools
• Presentation/Workshop facilitation
• Possesses a global perspective and experience working with diverse cultures
• Resilient, self-motivated, results-oriented and has a great sense of ownership
• Collaborative and resourceful
• Able to move fast, adapt to changes
• Critical thinking

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Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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