Quality Assurance
1 hora atrás
It's an exciting time to join Superbet, we're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.
Job Summary:
We're looking for a
Quality Assurance Analyst
to make sure our BPO partners deliver top-notch support. You'll monitor chats, emails, and voice interactions, provide insights, and help improve processes. This role also includes supporting training initiatives and collaborating with operational managers to enhance overall customer
- This position is for work in Sao Paulo*
We're looking for someone with:
- Experience in customer service quality assurance, BPO management, or related fields; relevant studies or experience are also considered
- Familiarity with performance metrics for BPOs and multi-channel service evaluation.
- Strong writing skills for clear, concise, and customer-friendly knowledge base content that follows Superbet's brand style.
- Intermediate English (B1+) and experience with CRM tools like Zendesk.
- Comfortable using AI tools and automation to enhance quality assessment.
- Analytical, detail-oriented, proactive, and collaborative, with solid problem-solving skills.
What you'll be doing:
- Evaluate customer interactions across chat, email, and voice to ensure BPO partners meet performance metrics.
- Give actionable feedback to operational managers to improve service quality.
- Analyze trends in performance and suggest process improvements.
- Support training and development initiatives for BPO teams.
- Ensure consistent, high-quality service across all customer channels.
- Use automation and AI tools to increase evaluation efficiency and insight accuracy.
About Superbet Group
Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.
Superbet's ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group's global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.
Global Recognition and Standards
In 2019, Blackstone Inc., the world's largest private equity firm, recognized Superbet's vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.
As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).
-
Supplier Quality Assurance Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Mars Tempo inteiro R$40.000 - R$80.000 por anoJob Description: Supplier Quality Assurance Analyst - Seu próximo desafio?Reportando a nossa Supplier Quality Assurance Head da Royal Canin, o SQA Analyst suportará a governança da área, realizará a gestão de indicadores, manuntenção da base de dados, gestão de não conformidades, entre outras tarefas.Esta é uma posição híbrida, com...
-
Analyst Quality Assurance
1 hora atrás
São José dos Campos, São Paulo, Brasil Johnson & Johnson Innovative Medicine Tempo inteiro R$40.000 - R$60.000 por anoAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
-
Analista de Quality Assurance
Há 2 dias
São Paulo, São Paulo, Brasil Outly Tempo inteiro R$80.000 - R$120.000 por anoO(a) Analista de Quality Assurance é responsável por assegurar a qualidade e a confiabilidade das soluções desenvolvidas pela equipe de tecnologia. Atuando em estreita colaboração com os times de desenvolvimento e produto, esse(a) profissional participa de todas as etapas do ciclo de vida dos sistemas — da definição de requisitos à homologação...
-
Analyst Quality Assurance
Há 6 horas
São José dos Campos, São Paulo, Brasil Johnson & Johnson Innovative Medicine Tempo inteiro R$40.000 - R$80.000 por anoAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
-
Analyst Quality Assurance
Há 6 horas
São José dos Campos, São Paulo, Brasil myGwork - LGBTQ+ Business Community Tempo inteiro R$60.000 - R$80.000 por anoThis job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented,...
-
Analyst Quality Assurance
Há 4 horas
São José dos Campos, São Paulo, Brasil Johnson & Johnson Innovative Medicine Tempo inteiro R$80.000 - R$120.000 por anoAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
-
Quality Assurance Engineer
1 hora atrás
São Paulo, São Paulo, Brasil Netcracker Technology Tempo inteiro R$40.000 - R$80.000 por anoNetcracker Shaping the Digital FutureAs a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with AI-Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter. Powered by cutting-edge technology—and the passion of...
-
Senior Quality Assurance Engineer
2 semanas atrás
São Paulo, São Paulo, Brasil Truelogic Tempo inteiro R$80.000 - R$150.000 por anoAbout TruelogicAt Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.Our team of 600+ highly skilled...
-
Software Quality Assurance
Há 3 horas
São Paulo, São Paulo, Brasil Futurex Tempo inteiro R$60.000 - R$80.000 por anoFuturex is seeking talented individuals with a passion for testing software for the position of Software Quality Assurance (QA) Tester. This position is on-site at Futurex's office at São Paulo/SP - Brazil.This on-site role offers an opportunity for candidates to expand their talents by participating directly in the testing of production software operating...
-
Quality Assurance Engineer
Há 6 dias
São Paulo, São Paulo, Brasil Novigi Solution Tempo inteiro R$90.000 - R$120.000 por anoLocal: São Paulo - BRASILTipo de contratação: Remoto ou HíbridoEstamos em busca de um(a) Quality Assurance Engineer com experiência no setor de meios de pagamento e foco em garantir a qualidade de entregas tecnológicas. Esse(a) profissional atuará em um ambiente colaborativo, com foco em melhoria contínua e excelência...
