Training Success Specialist.

1 dia atrás

São Paulo, São Paulo, Brasil Prosci Tempo inteiro

Resumen del rol

El candidato ideal debe demostrar una gran atención al detalle, excelentes habilidades de soporte al cliente y la capacidad de asistir eficazmente a instructores y participantes durante toda la experiencia de capacitación.

Además del apoyo en los entrenamientos, este rol requiere experiencia práctica en logística: preparación, armado y envío de materiales de capacitación; coordinación con servicios de mensajería y procesos de aduanas; y garantizar entregas puntuales para programas en toda Latinoamérica.

Esta posición está basada en São Paulo, Brasil.

Requirements
*Responsabilidades Principales
1. Entrenamiento (Virtual y Presencial)*

Facilitar actividades en aula virtual o presencial, demostrando excelente comunicación y manejo de grupos. Apoyar al instructor durante las sesiones, atender dudas de participantes y resolver problemas técnicos en Zoom, Teams u otras plataformas virtuales.

Coordinar reuniones de preparación con clientes e instructores.

*2. Logística y Operación (Alta prioridad del rol)*

Preparar, armar, empacar y enviar materiales de entrenamiento a nivel nacional e internacional.

Gestionar la logística de envíos, coordinación con paqueterías, seguimiento de guías, verificación de entregas y procesos de aduanas cuando corresponda.

Coordinar eventos presenciales: montaje de salón, materiales, relación con hoteles y proveedores, verificación técnica, etc.

Documentar cierres de cursos, asistencia, feedback y bases de datos para clientes, finanzas y áreas internas.

*3. Atención al Cliente*

Ser el primer punto de contacto antes, durante y después del curso.

Resolver dudas, orientar sobre el uso de herramientas Prosci y mantener una relación profesional y positiva con clientes corporativos.

Gestionar múltiples prioridades con calma, empatía y sentido de servicio.

*4. Coordinación Regional*

Colaborar con instructores y equipos en Latinoamérica, adaptándose a distintos husos horarios.

Tener disponibilidad para viajar dentro y fuera de Brasil según lo requiera cada programa o proyecto.

*Requisitos*

  • Experiencia mínima de
    2 años
    en entrenamiento/capacitación, coordinación de eventos o roles con alta demanda logística.
  • Conocimiento sólido de Zoom, Teams, MS Office y plataformas virtuales de aprendizaje.
  • Manejo de Español y/o inglés importante
  • Atención al detalle, disciplina operativa, capacidad de organización y trabajo bajo presión.
  • Pasaporte vigente (ideal con visa americana).
  • Vivir en São Paulo
    y contar con disponibilidad para asistir a la oficina cuando se requiera.

Benefits

· Vale-alimentação ou refeição (R$ 34,28 por dia)

· Auxílio Home Office (R$ 163,09 mensais)

· Plano de Saúde Unimed (50% subsidiado pela empresa - opcional)

· Deslocamento (R$1,00 /KM)

· Cartao de transporte público

· Bônus sobre produtividade (a critério da empresa)

· Gympass, agora Wellhub

· STARBEM

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