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Technical Transition Manager

3 semanas atrás

São Paulo, São Paulo, Brasil Cadmus Tempo inteiro

Position Overview: As a Technical Transition Manager, you will be responsible for ensuring the

smooth migration, coordinating with Product Squad, customer and providers. The Technical

Transition Manager role is to understand the customer business and technical requirement and

convert it in to the technical solution. You will work collaboratively within a cross-functional Agile

team to drive continuous improvement and innovation.

Candidate must be fluent in English language both in speaking and writing

Requisitos:

Key responsibilities:

  • Gathers detailed requirements and creates system specifications
  • Translates business requirements into comprehensive technical system

specifications.

  • Maps/documents the dependencies and influences of new system requirements
  • Responsible for creating and maintaining structured system specific

documentation Works with the project managers and development teams to

ensure that implemented functionality meets architectural and design guidelines.

  • Responsible for producing release notes and roadmaps.
  • Cultivates good relationships with program stakeholders and communicates

transparently.

  • Supports the entire development lifecycle and reviews test cases for QA to ensure

proper testing.

  • Provides subject matter expertise for change management processes and systems

Identifies new contact center trends and discusses them with the business.

  • Defines the ultimate vision for proof-of-concept and solution technical architecture,

e.g. high-level view of capabilities and requirements of underlying database,

presentation, technologies and so on.

  • Develops application designs/blueprints and creates Business Architecture

deliverables that are consistent with SOA (service-oriented architecture) principles.

  • Identifies relevant logical modules and services to fulfill future solution architecture

Makes high-level design decisions on the structure and interaction of modules and

services.

  • Identifies potential evolution paths to the ultimate solution vision.
  • Communicates implications of architectural decisions and issues to all stakeholders.
  • Technical degree in Telecommunications Technology or similar acquired Knowledge
  • Working experience of 12 to 15 years in similar domain
  • Experience in Contact Center environment
  • Experience working with Cloud environments will be a plus
  • At least 3 years' experience in contact center systems analysis, ideally in designing

contact center services, processes and environments. If not, we also value

experience in VoIP and Networks architecture in large companies

  • Experience in working with global, multi-cultural teams
  • Experience working in complex IT development in complex IT development Projects
  • Understand Contact Center ECO systems dependencies for example with CRM tools

or Reporting Applications