Gas & Power Commercial Support Analyst

What's The Role
Shell Energy Brasil is the company's trading arm responsible for being the single customer and market interface for downstream power, gas, and environmental products activities in Brazil. This role reports to the Gas and Power Settlements Coordinator, within the Americas Trading & Supply organization.

As a Settlements Analyst, you will be responsible for ensuring the integrity and efficiency of gas and power contract settlement processes, acting as a key link between commercial, operational, and regulatory teams. This role requires a strong focus on process automation, data analysis, and the ability to lead effective continuous improvement initiatives.

What You'll Be Doing
Responsibilities and Main Activities:

• Order-to-Cash Execution: ensure all closed gas and power deals are registered in settlement tools and sent for billing or payment processing, guaranteeing their completion, accuracy, and compliance with contractual terms and company policies.
• Billing and Payments Oversight: guarantee timely payments to suppliers and perform quality assurance on billing and payment activities, including those handled by third parties.
• Customer and Counterparty Support: Serve as the primary contact for counterparties regarding ongoing contracts and settlements. Open and track claims and disputes, acting as Resolution Owner (RO) for settlement-related issues.
• System Utilization: Maintain Settlements systems and tools, ensuring they are up-to-date and functioning correctly. Assist in the implementation and testing of system upgrades and enhancements.
• KPI Monitoring and Reporting: prepare and distribute regular reports on settlement activities, including status updates, performance metrics, root cause analysis, issue resolution and long-term improvements.
• Regulatory Reporting: deliver accurate and timely regulatory reports under commercial support responsibility.
• Commercial Support: Support and collaborate with the Commercial team in new contracts, deals, and projects, ensuring successful implementation.
• Cross-Functional Collaboration: work closely with teams in Tax, Legal, Finance, Treasury, Scheduling, and Commercial to ensure end-to-end settlement processes are aligned and efficient.
• Process Automation & Data Analysis: identify opportunities for automation and lead continuous improvement initiatives. Analyze data to enhance settlement performance and support decision-making.
• Maintain standard procedures (SOPs) and effective controls.
• Records & Data Management: maintain high standards in data quality, privacy, and security across all settlement activities.
• Comply with Shell Policies and Rules and ensure 100% completion of mandatory training.

What You Bring

• Must have legal authorization to work in the Brazil on a full-time basis for anyone other than current employer
• Bachelor's degree with 2 or more years of experience in the Power or Gas sectors
• Familiarity with Brazilian energy market regulations and settlement practices
• Strong commitment to Shell's values and continuous improvement culture
• Advanced analytical and solving problem skills, with experience in data visualization and proficiency using Excel, Power BI, Power automate and similar tools
• Attention to detail and accuracy in data management
• Strong stakeholder engagement, collaboration, and teamwork mindset
• Learner mindset, adaptability to constant changes and ability to prioritize
• Fluent in English and Portuguese, Spanish is an advantage
• Position based in São Paulo-SP

What We Offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal,
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Shell in Brazil
Who We Are
Shell is a global group of energy and petrochemical companies, employing 103,000 people and with operations in more than 70 countries. We use advanced technologies and take an innovative approach as we seek to help the world build a sustainable energy future.

Shell is a customer-focused organisation, serving more than 1 million commercial and industrial customers, and around 33 million customers daily at more than 47,000 Shell-branded retail service stations.

Our approach
Powering Progress sets our strategy to become a net-zero emissions energy business by 2050, generating value for our shareholders, our customers and wider society. As we move forward on this journey, we will power lives and respect nature while maintaining our core values of honesty, integrity, and respect for people.

Our values
At Shell, we share a set of core values – honesty, integrity and respect for people – which underpin all the work we do. The Shell General Business Principles, Code of Conduct and Ethics and Compliance Manual help everyone at Shell act in line with these values and comply with relevant laws and regulations.