Inside Sales Representative

What do the Shinkansen high speed railway in Japan, Burj Khalifa in UAE, NASA space probes and offshore wind turbines have in common? They are prime examples of constructions with constant vibrations causing stress on the applications which, if not secured properly, jeopardizes safety. Most people don't devote a thought to bolts loosening – but we do. Every minute. Every hour. All day. All Year. Our promise to build connections that last goes beyond manufacturing the best bolting technologies to expert support and pioneering digital solutions.

Do you have a strong background and passion for Sales and Customer Service? Then you might be the person we are looking for Take on the role as Inside Sales Repand become a key part of our growing Sales & Customer Support team in Brazil.

This position will be based in our new office in Joinville. Relocation is not being offered for the position.

As an Inside Sales Rep, you will be responsible for providing the highest level of service to the Nord-Lock Group's customers and partners in conformance with established company policies and procedures. Sources new sales opportunities through inbound lead follow-up and extensive outbound calls. Understanding customer needs and requirements. Routes qualified opportunities to the appropriate sales team members for further development and closure and will manage some direct customer accounts.

As the Inside Sales Representative, you will support the team through:

Sales & Customer Service

• Makes outbound calls and emails to customers.
• Handles inbound leads, including, but not limited to, phone calls, and emails for customers.
• Provides product quotations and enters orders.
• Manage CRM, including direct responsibility, or assignment of in-bound leads.
• Serves as primary support resource for customer inquiries.
• Maintains contact with appropriate frequency with all customers.
• Learns customer and market tendencies, trends, and processes.
• Identify and communicate larger opportunities to Sales Management.
• Supports sales through service, education and effective problem solving.
• Communicates and coordinates customer information and requests to Outside Sales team and Sales Management as appropriate.
• Manages customer opportunities and reports to sales management monthly and as needed.
• Support Sales Management with other responsibilities as required.

Service and Product Knowledge

• Maintains knowledge of all current company services, products, schedules, programs and other similar data, as required.
• Participates in on-going training, as required, to continue learning and improving all skills.
• Understands and appropriately uses the company pricing systems and policies.
• Ability to learn and train on Nord-Lock Group company products to be able to up-sell, cross-sell, and solution-based sell.

Team Support

• Supports the company vision & mission.
• Makes recommendations to sales management by collecting customer information and analyzing customer needs, including trends and feedback.
• Assists in development of reports and strategic sales planning.
• Contributes to the team effort by accomplishing all other duties and responsibilities, as assigned.
• Maintains positive and professional relationships with all departments to complete projects and resolve issues.
• Serves as a primary internal representative of the company.

Administrative

• Organizes workflow to meet internal and external deadlines.
• Compiles, maintains and files all required paperwork, records and documents, to include CRM, sales reports, etc., as directed.
• Manages telephone calls and emails professionally, efficiently and with good communication skills.
• Maintains project and sales tracking reports and delivers on time to sales management.
• Completes timesheets, expense reports and all other administrative documents.

Requirements & desired characteristics:

• Bachelor's degree (completed or in progress) in engineering, business administration or at least 1 year of equivalent practical knowledge or strong interest in sales will also be considered.
• Experience in customer relationship management and business development.
• Basic familiarity with CRM tools is a plus but not required.
• Willingness to learn prospecting techniques (cold calling, cold emailing, social selling).
• Interest in consultative sales methodologies.
• Comfortable using digital tools and analyzing sales metrics.
• Strong verbal and written communication skills, with clarity and persuasion.
• Results-driven mindset with discipline to follow structured processes.
• Team-oriented and collaborative spirit.
• Intermediate English and basic Spanish skills, both written and spoken.

What we offer:

• An international and dynamic workplace.
• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A supportive team environment that encourages collaboration and success.

Please apply with your CV and cover letter. Applications are reviewed continuously, so submit your application as soon as possible.

Nord-Lock Group is a global leader in bolting and engineering solutions. From deep subsea to outer space, our promise to build connections that last goes beyond manufacturing the best bolting technologies. Our people are experts in the lifecycle of secure bolted joints, innovators at the forefront of digital solutions and committed to doing business with respect for people and planet. Our technology brands are all the original inventors of their respective technologies: Nord-Lock wedge-locking washers, Superbolt mechanical tensioners, Boltight hydraulic tensioners and Expander System pivot pins. Nord-Lock Group is wholly owned by Investment AB Latour, an investment company quoted on the Nasdaq OMX Stockholm. The total turnover for Nord-Lock Group is 1.9 billion SEK and the company has more than 700 co-workers. For more information about us, please visit .