Program Manager Fulfillment
Há 6 dias
Description
Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's Brazil team
We are looking for a talented Program Manager for Amazon to support grow Fullfillment by Amazon FBA.
Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.
This role is at the heart of enhancing seller experiences and optimizing internal processes. The ideal candidate will be a master of multitasking, adept at identifying and resolving seller challenges through diverse channels. He/she will dive deep into the seller onboarding flow, distinguishing between isolated and recurrent issues to develop innovative solutions.
This position requires excellent communication skills to coordinate projects, conduct weekly status meetings with multiple stakeholders, and manage critical documentation. The Program Manager will oversee account creations, handle escalations, and drive lead generation through various partnerships. He/she will also manage the complex branch process, ensuring compliance and quality service delivery.
Analytical prowess is crucial as the role involves tracking key metrics, from branch opening timelines to performance. The successful candidate will maintain essential reporting tools, providing valuable insights that drive strategic decisions and continuous improvement our fulfillment program.
Key job responsibilities
- Identify gaps and pain points in the existing processes and drive improvements with local and global teams.
- Identify and analyze to isolate issues, test solutions and prioritize competing program opportunities.
- Identify and resolve chronic issues affecting sellers.
- Implement change management strategies to improve internal procedures.
- Develop and automate processes to increase efficiency.
- Set up performance mechanisms and track performance.
- Conceptualize and drive program changes.
- Dive deep on issues and come up with solutions, working with product teams for long-term implementation.
- Addressing barriers through problem solving and coordination with stakeholders.
- Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.
- Creating goals and related metrics, track progress and manage through obstacles to achieve your objectives.
- Communicating performance, articulating root-cause analysis and linking to specific improvement areas.
- Incorporate benchmarking information from local competitors as well as best practices and lessons learned from other geographies to define best-in-class customer experience.
- Anticipate bottlenecks, provide escalation management, make trade-offs and balance the business needs versus technical constraints.
Basic Qualifications
- Program or project management experience
- Intermediate to Advanced English
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
- Amazon Servicos de Varejo do Brasil Ltda.
Job ID: A3102664
-
Greater São Paulo Area, Brasil Amazon Tempo inteiro R$80.000 - R$120.000 por anoDescriptionWe are looking for an innovative Senior Program Manager with analytical and planning abilities and preferred experience in Supply Chain / Logistics. Must have knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills.This person will work with cross...
-
Senior Program Manager, Fulfillment Center
Há 9 horas
São Paulo, Brasil Amazon.com Tempo inteiroDESCRIPTION We are looking for an innovative Senior Program Manager with analytical and planning abilities and preferred experience in Supply Chain / Logistics. Must have knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills. This person will work with cross...
-
External Fulfillment Program Manager
2 semanas atrás
Região Geográfica Intermediária de São Paulo, Brasil Amazon Tempo inteiroJoin to apply for the External Fulfillment Program Manager role at Amazon 2 weeks ago Be among the first 25 applicants Join to apply for the External Fulfillment Program Manager role at Amazon DescriptionWe’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact,...
-
Program Manager, Fulfillment Center
Há 9 horas
São Paulo, Brasil Amazon Tempo inteiroDESCRIPTION Program Manager with superior analytical and planning abilities and preferred experience in Supply Chain / Logistics. Must have knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills. Key job responsibilities a) managing inventory accuracy and quality...
-
Senior Program Manager, Fulfillment Center
Há 9 horas
São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroExperience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree - Supply Chain Experience - Advanced English Skills We are looking for an innovative Senior Program Manager with...
-
Senior Program Manager, Fulfillment Center
Há 9 horas
São Paulo, Brasil Amazon Tempo inteiroDESCRIPTION We are looking for an innovative Senior Program Manager with analytical and planning abilities and preferred experience in Supply Chain / Logistics. Must have knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills. This person will work with cross...
-
Senior Program Manager, Fulfillment Center
Há 9 horas
São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro**DESCRIPTION**: We are looking for an innovative Senior Program Manager with analytical and planning abilities and preferred experience in Supply Chain / Logistics. Must have knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills. This person will work with cross...
-
Sr. Program Manager
1 semana atrás
Greater São Paulo Area, Brasil Amazon Tempo inteiro R$120.000 - R$240.000 por anoDescriptionAre you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's Brazil team We are looking for talented a Senior Program Manager for Amazon to support on several areas of the business, such as Operations, Fulfillment, Seller Experience and Seller Performance. Amazon strives to be Earth's most customer-centric...
-
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoWe are looking for an innovative Senior Program Manager with analytical and planning abilities and preferred experience in Supply Chain / Logistics. Must have knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills.This person will work with cross functional/cross country...
-
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$120.000 - R$240.000 por anoDESCRIPTIONWe are looking for an innovative Senior Program Manager with analytical and planning abilities and preferred experience in Supply Chain / Logistics. Must have knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills. This person will work with cross...
