IT Support Engineer

Location: This is a 100% remote role open to those who reside in select countries in the AMER region. Due to our location strategy, this role is open to those already residing in Brazil or Argentina.

About the job

Testlio's fully managed crowdsourced testing platform integrates expert, on-demand testers directly into your release process. Ship faster and more confidently with global coverage across 600,000+ devices, 800+ payment methods, 150+ countries, and 100+ languages. To learn more, visit

We are expanding our global Business Operations team and looking for a temporary IT Support Engineer to provide technical assistance to users, support and maintain the IT infrastructure, and internal business tooling. This role will be for approximately six months, and you will play a key role in ensuring smooth operations in onboarding, transitions, and user account management.

Why will you love this job?

• Play a key role in helping some of the world's biggest and most exciting companies confidently deliver apps that already reach over a billion people.
• Be part of a purpose-driven company where our vision, values, and social impact programs -like Ignite- create meaningful change.
• Enjoy the flexibility of working fully remotely, alongside highly motivated and experienced teammates from diverse backgrounds around the globe.

Why will you love being a part of Testlio?

• Great Culture: Testlio is a female-founded company, and half our team identifies as women. We're proud of our inclusive, purpose-driven culture where people genuinely enjoy collaborating. As part of our team (we call ourselves TestLions), you'll help create exceptional digital experiences for our customers while also contributing to our freelance network and social impact initiatives like Ignite.
• Remote Work: Our culture is built around remote work. We've created systems to allow us to successfully work together asynchronously as a fully remote and globally distributed team. Testlio provides the tools and guidance for everyone to succeed in their careers in a fully remote setting. Our working style encourages everyone to make decisions, communicate effectively, and work at a sustainable pace.
• Winning Business: Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based. Several of our largest clients have been with us for 7+ years, and many spend $500K+/year with Testlio.

What would your day look like?

• Troubleshooting and Problem Solving: Diagnosing and resolving hardware, software, and network issues for users.
• Technical Support: Providing assistance to users via email, chat, or call, guiding them through problem-solving steps.
• System Installation and Configuration: Setting up/ maintaining new/ existing software tools, ensuring proper functionality, or building out automations and integrations between tools.
• Maintenance and Monitoring: Regularly checking systems for performance and security, applying updates, and maintaining inventories.
• User Account Management: Creating and managing user accounts and permissions.
• Documentation: Keeping records of issues, solutions, and procedures for future reference.

What do you need to succeed?

Technical Skills

• 3+ years of experience in an IT Engineering type role.
• Experience with Freshservice Ticketing Platform.
• Strong JavaScript experience is a plus.
• Strong analytical and problem-solving skills.
• Demonstrated expertise in maintaining Google Workspace, Atlassian, Slack, O365, Zapier, 1Password, and RocketChat, among other platforms.
• Bonus if you have experience with Google Apps Script.
• Experience working with AWS, GCP & Azure is a plus.
• Experience with Python is a plus.

Human Skills

• Excellent written and verbal communication skills in English.
• Self-driven and motivated to plan your work when needed.
• Ability to assess when to build a custom solution, adapt an existing tool, or use a simple spreadsheet.

What is the application process?

We do our best to bring on individuals who will be excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed, we'd like you to meet with multiple people from our organization to give you an idea of who you would be working with, your role expectations, etc. Our interview process can take about 3 to 4 weeks to complete.

• Application
• Recruiter interview
• TestGorilla assessment
• ~ 3 Team and Stakeholder interviews
• Reference checks
• Offer

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the DEI section of our website.

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