Gaming Operations Analyst

Job Title: Gaming Operations Analyst
Location: Brazil

Role Overview

Reporting to the Gaming Operations Coordinator, you will play a key role in delivering our gaming promotional offers, streamlining manual processes, and enhancing the customer journey with faster updates on promotions. This role requires a positive, flexible, and proactive approach, with a focus on delivering high-quality content and promotions while collaborating with commercial teams and other collaborators. Your energy, enthusiasm, and ability to embrace change will help drive operational excellence and an outstanding gaming experience for our customers.

What You'll Do

• Develop deep expertise in the tools used for content and promotional execution, including IMS, CPP, Prismic, Trello, and others.

• Own and execute the Onsite Content Plan (Gaming and Xsell), ensuring promotions align with commercial priorities.

• Implement content and promotional plans, including promo setup, content placement, game releases, and site segmentation, following Trello/Confluence workflows.

• Provide input into promotion planning to ensure workload and capacity are properly managed.

• Create gaming assets, manage T&Cs for all offers, ensuring clarity, compliance, accessibility, and accuracy.

• Understand market-specific regulations and support the rollout of new gaming products/features, including user acceptance testing and thorough content review before launch.

• Leverage automation tools to optimize campaign delivery wherever possible.

• Maintain a comprehensive repository of promotional offers.

• Continuously improve promo execution processes to streamline workflows and enhance efficiency.

• Collaborate with the International Gaming Ops Senior Executive on operational aspects of commercial initiatives, including new acquisition offers and CRM journeys.

• Act as a point of escalation for customer support queries related to promotions.

What you'll bring

• Demonstrated experience in an e-commerce or digital operations environment, ideally in content, product, or promotional execution.

• A strong commitment to operational discipline, with the ability to meet deadlines consistently.

• An open-minded, adaptable approach and willingness to learn from past experiences.

• Excellent communication and collaboration skills to work effectively across teams and regions.

• Awareness of regulatory, compliance, product, and cultural differences across markets, ensuring localized and relevant gaming experiences.

• Ability to thrive under pressure, adapt to changes, and support new initiatives.

• Familiarity with e-commerce tools and processes, including Prismic, Microsoft Office (Excel, Word, PowerPoint).

• Strong relationship-building skills and drive.

• Excellent problem-solving skills and attention to detail.

• Experience resolving operational issues in an online organization.

• Knowledge of and interest in the real-money gambling landscape.

• Fluency in English is essential; proficiency in an additional language (Spanish, Italian, Romanian, Portuguese) is desirable.

Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

• Discretionary annual performance bonus

• 13th Month Payment

• Annual Salary Increase

• Long Term Disability (LTD)

• Health and dental insurance for you, your partner and your children (if you all live at the same address)

• Personal life insurance and income protection

• A personal interest allowance to let you learn something new or pursue a hobby

• Employee Assistance Programme

• Transportation and Childcare Allowance

• R$ 800 per month in Meal Vouchers

• Maternity Leave - 26 weeks paid, Paternity Leave 4 weeks paid

• External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning "Power Hours" every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career

• Family Reward

At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at . Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and Belonging here:

Betfair International is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.