Product Manager

Há 2 dias

São Paulo, São Paulo, Brasil Black Box Tempo inteiro

This Product Manager owns all WorkPlace offerings that transform IT from reactive, ticket-based operations into automation-first, agentless, platform-centric outcomes. The PM must build services that deliver prevention over resolution, integrate with process discovery engines, and fuel Innovation Pods with backlog-ready opportunities tied to business KPIs.

Core Experience Requirements


• Deep domain knowledge in modern IT operations within a systems integrator or managed services provider.


• Experience deploying or managing agentless service desk models, virtual agents, and self-healing capabilities.


• Background in voice modernization and hybrid coexistence environments where CCaaS, CRM, ITSM, and collaboration platforms must work together.


• Experience with platform-based managed services, Evergreen IT, and automation-first operations.

Product & Strategy Capabilities


• Translate process discovery outputs into productized offerings and rapid-experimentation backlogs.


• Build value narratives anchored in ticket avoidance, MTTR reduction, reopen rates, policy compliance, and device/app health.


• Design services aligned to governance and regulatory expectations across industries.


• Create frameworks and proof-of-value models that deliver measurable outcomes in weeks.

Technical Competencies


• Agentless service desk: virtual agents, automated self-help flows, remediation engines.


• Self-healing IT: automated patching, policy-driven remediation, AIOps-based detection.


• Observability and analytics: predictive maintenance, anomaly detection, experience-level indicators.


• Infrastructure-as-code and platform rationalization.


• Voice modernization strategies aligned to IT platform consolidation.

Ideal Background Titles


• Product Manager, AIOps or IT Operations Modernization


• Product Manager, ITSM & Digital Experience


• Director of Automation-first Managed Services


• Head of Service Desk Transformation


• Platform-as-a-Service Offering Leader

Soft Skills / Behavioral Indicators


• Outcome-obsessed and fluent in experience-level measurement.


• Strong cross-functional leadership.


• Able to coach sellers and solution architects in value-based messaging.


• Bias toward automation-first designs.

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