Customer Success Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil JUVO BRASIL TECNOLOGIA LTDA. Tempo inteiro R$60.000 - R$80.000 por ano

Sobre a vaga

O Customer Success Specialist é responsável por garantir a satisfação e retenção dos clientes, atuando como elo entre a empresa e o cliente. Este profissional é especialista em entender as necessidades dos clientes, oferecer suporte personalizado e garantir a utilização eficaz da plataforma. Além disso, busca identificar oportunidades de upsell e cross-sell para aumentar a receita e a fidelização dos clientes.

Principais Responsabilidades:

  • Apoiar clientes no onboarding: configuração inicial, treinamento e implementação.
  • Garantir que clientes aproveitem todos os recursos e alcancem resultados.
  • Construir e manter relacionamentos de longo prazo com clientes, promovendo confiança e engajamento.
  • Atuar como ponto de contato principal, solucionando dúvidas e problemas de forma ágil.
  • Monitorar saúde do cliente por meio de dados de uso e engajamento, identificando riscos e oportunidades.
  • Ser a voz do cliente internamente, compartilhando feedback com áreas de Produto, Vendas e Suporte.
  • Trabalhar para garantir renovações de contratos e identificar oportunidades de upsell e cross-sell.

Qualificações e Habilidades:

  • Excelente comunicação e habilidade de relacionamento.
  • Capacidade analítica, com uso de dados e dashboards para insights.
  • Conhecimento sólido em SaaS e do setor em que atua.
  • Perfil proativo e centrado no cliente.
  • Capacidade de colaborar com times multidisciplinares.

Diferencial:

  • Excperiência no segmento TELCO e Financeiro.

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