Principal Genesys Cloud PS Consultant

2 semanas atrás

State of São Paulo, Brasil Miratech Tempo inteiro US$90.000 - US$120.000 por ano

We are looking for a Principal Genesys Cloud PS Consultant to join our team. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. The ideal candidate will have extensive experience with Genesys Cloud, along with a deep understanding of multi-channel contact center solutions

Responsibilities:

  • Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams.
  • Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications.
  • Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions.
  • Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed.
  • Modify Genesys system configurations to meet evolving business requirements and operational factors.
  • Lead the planning and execution of new contact center technology deployments and system upgrades.
  • Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors.
  • Contribute to the seamless switchover of Genesys contact center systems to the production environment.

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