Empregos atuais relacionados a Customer Service Manager - São Paulo, São Paulo - Lestars Management Consultancy
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Desk Manager Tempo inteiroA Desk Manager é uma plataforma de ESM, que facilita da operação à gestão, atuando no mercado há mais de 10 anos e somando mais de 500 clientes ativos em diversas frentes de negócio. Com uma suíte que engloba 12 aplicativos multifuncionais, a plataforma destaca-se no mercado.Entre suas funcionalidades estão o aplicativoChamado, que serve como o...
-
Customer Success Manager
Há 5 dias
São Paulo, São Paulo, Brasil emnify Tempo inteiroYour Role Do you want to become an expert in IoT and emnify's solutions? Are you a customer-centric person who likes challenges and is passionate about new technologies? Join our ambitious Customer Success Management team The Customer Success Manager will play a crucial role in driving customer satisfaction, retention, and revenue growth through effective...
-
Customer Service Representative Manager
Há 7 dias
São Paulo, São Paulo, Brasil Syensqo Tempo inteiroSyensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the...
-
Manager, Customer Experience
Há 24 horas
São Paulo, São Paulo, Brasil Palo Alto Networks Tempo inteiroCompany Description Our MissionAt Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of...
-
Customer Success Assistant Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Lalamove Tempo inteiroAt Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is our specialty, and we always strive to make it fast and simple. Since 2013, we have been at the forefront of the logistics industry, finding innovative solutions to meet the...
-
Customer Success Assistant Manager
Há 7 dias
São Paulo, São Paulo, Brasil Lalamove Tempo inteiroAt Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is our specialty, and we always strive to make it fast and simple. Since 2013, we have been at the forefront of the logistics industry, finding innovative solutions to meet the...
-
Customer Success Manager BR
2 semanas atrás
São Paulo, São Paulo, Brasil AVEVA Tempo inteiroAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and...
-
Customer Success Manager
1 semana atrás
São Paulo, São Paulo, Brasil Zendesk Tempo inteiroJob DescriptionWhy This Role? Why Now?The world of customer experience isn't just evolving—it's being revolutionized. At Zendesk, we don't watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we're resetting the standard for what customer service—and customer success—can mean on a global stage.MissionConsider...
-
Customer Success Manager
1 semana atrás
São Paulo, São Paulo, Brasil Zendesk Tempo inteiroJob DescriptionWhy This Role? Why Now?The world of customer experience isn't just evolving—it's being revolutionized. At Zendesk, we don't watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we're resetting the standard for what customer service—and customer success—can mean on a global stage.MissionConsider...
-
Customer Success Manager
1 semana atrás
São Paulo, São Paulo, Brasil Zendesk Tempo inteiroJob DescriptionWhy This Role? Why Now?The world of customer experience isn't just evolving—it's being revolutionized. At Zendesk, we don't watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we're resetting the standard for what customer service—and customer success—can mean on a global stage.MissionConsider...
Customer Service Manager
2 semanas atrás
Job Overview:
We are looking for an experienced Customer Service Manager to oversee our customer support team within the online gambling industry. This role involves leading a team of customer service representatives to ensure an outstanding player experience, quick resolution of queries, and adherence to compliance and responsible gaming policies. The ideal candidate will have a strong background in customer service management within the iGaming sector, with excellent leadership and problem-solving skills.
Key Responsibilities:
Customer Support Leadership: Manage and mentor a team of customer service representatives to provide high-quality support to players via live chat, email, and phone.
Customer Satisfaction & Retention: Implement strategies to enhance player satisfaction, engagement, and loyalty.
Compliance & Responsible Gaming: Ensure that all customer interactions align with gambling regulations, responsible gaming policies, and AML (Anti-Money Laundering) laws.
Performance Monitoring: Track and analyze customer service metrics, including response times, resolution rates, and customer feedback.
Training & Development: Provide ongoing training to customer service staff on new policies, procedures, and player engagement techniques.
Escalation Management: Handle high-level complaints and disputes, ensuring effective conflict resolution and customer retention.
Process Improvement: Continuously review and optimize customer service workflows to improve efficiency and service quality.
Collaboration with Other Departments: Work closely with marketing, fraud prevention, and product teams to enhance the overall player experience.
Requirements & Qualifications:
Bachelor's degree in Business Administration, Communications, or a related field.
5+ years of experience in customer service management, preferably within the online gambling or iGaming industry.
Strong knowledge of gambling regulations, responsible gaming, and compliance requirements.
Experience working with CRM systems, live chat software, and ticketing systems.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced, high-pressure environment.
Strong analytical skills to assess customer service metrics and trends.
Fluent in both Portuguese and English (spoken and written).
Preferred Skills:
Knowledge of online gaming platforms and industry trends.
Experience in handling VIP and high-value customers.
Familiarity with dispute resolution and chargeback processes.
Certification in customer service management or leadership training is a plus.
Why Join Us?
Competitive salary and performance-based incentives.
Opportunity to work in a dynamic and rapidly growing industry.
Career growth and professional development opportunities.
A collaborative and innovative work environment.
If you are a customer service professional passionate about delivering exceptional player experiences, we'd love to hear from you
