Customer Success Manager
Há 11 horas
Role Summary
Location: Sao Paulo, Brazil
Hybrid
Full-time
We're looking for a highly motivated Customer Success Manager based in Sao Paulo, Brazil. The Customer Success Manager will be tasked with enabling SMBs and professional businesses in the region to pay and get paid globally with Payoneer' s fast, flexible, secure, and low-cost solutions. The primary responsibilities will include working with our larger customers to co-build their growth strategy and increasing market penetration by adapting Payoneer' s product and services portfolio. Additional responsibilities include implementing innovative initiatives for the longtail growth within the leading online verticals in the world. The ideal candidate is comfortable working in a very dynamic, challenging, multidisciplinary, and cross-functional environment to successfully build and implement our growth strategy in the region.
What you'll do:
Play an active role in building long-term relationships with Payoneer Partners in the LATAM Region; Portfolio of accountsEngage the onboarding, retention and cross-selling to increase the payee population of the partners under their PortfolioBuild a growth plan in sync w/ other customer success managers from Global Partners with local presence in LATAM to build a local agenda to improve Payoneer Brand Awareness and increase our share of pocket in the regionIdentify business opportunities, build the go to market plan, develop solutions that match customers' needs and successfully implement the roadmapBe proactive to enhance our product portfolio for the region, working very close to Product and Marketing teamsBe analytical to better understand business performance and find the "diamonds". Ability to see the big picture, understand business key drivers and how they relate to each other to drive profitable growthBe entrepreneurial to develop what is needed to bring the opportunities onboardBuild business success stories and case studiesDrive events, below the line activities and represent Payoneer in industry forums to drive awarenessWhat we're looking for:
2+ years of account management, business development or other relevant experience in Fintech/payments industryBachelor's degree, preferably in business or industrial engineeringFluent in English + PortugueseExpertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts Strong written and verbal communication skillsAbility to present a business case to key stakeholdersData oriented, possesses a high level of attention to detail with strong analytical and business reasoning skillsRecord of accomplishment in meeting and exceeding business targetsAbility to make decisions in a changing environment, anticipate future needs and drive resultsHigh level of organization, focus, and ability to work under pressureJoin the Payoneer Family - check out Our Values and apply today
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