Technical Support Consultant, Trading

Há 6 dias

São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

  • Deliver outstanding technical support via emails and chats;
  • Build strong and lasting customer relationships;
  • Keep up with evolving tools and technology;
  • Handle sensitive customer data with care and security;
  • Apply the latest and greatest customer happiness practices;
  • Maintain deep understanding of client solutions and meet KPI;
  • Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 level);
  • Experience in a technical support role;
  • Experience with VPS setup and management;
  • Strong understanding of Windows Server administration;
  • Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;
  • Strong analytical thinking and research skills;
  • Positive, proactive and responsible attitude;
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

  • CRM systems expertise.

Benefits:

  • Flexible schedule;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your development and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

  • Trading Support Analyst

    Há 24 horas

    São Paulo, São Paulo, Brasil ION Group Tempo inteiro

    The Role: Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has specific focus around the support and training of new and existing users of the Fidessa equities trading and risk management platform. This platform provides high-speed access to global equities...

  • Customer Support Consultant, Trading

    Há 6 dias

    São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro

    SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's...

  • Technical Support Consultant

    Há 6 dias

    São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Consultant

    Há 6 dias

    São Paulo, São Paulo, Brasil Trellix Tempo inteiro

    Job Title:Technical Consultant - Extended ExpertiseAbout Skyhigh Security:Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry.  Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Skyhigh...

  • Technical Consultant

    2 semanas atrás

    São Paulo, São Paulo, Brasil Smart IT Frame LLC Tempo inteiro

    Job Title:Technical ConsultantLocation:São Paulo, Brazil (Remote)Employment Type:Contract (PJ)About Smart IT Frame:At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.Key...

  • Netsuite Senior Technical Consultant

    Há 21 horas

    São Paulo, São Paulo, Brasil Oracle Tempo inteiro

    DescriptionSenior consulting position for technical implementation and deployment of customizations on Oracle Netsuite systems, focused on ERP solutions.  Position is for remote workers with regional scope (customers based mainly in Latin America), collaborating regionally and/or globally.Responsibilities TechnicalJavaScript (required) (required)SQL...

  • Technical Support Consultant, Web Hosting

    Há 5 dias

    São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro

    Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Chat Support Consultant, crypto

    1 semana atrás

    São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro

    Passionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new...

  • Technical Support Engineer

    Há 6 dias

    São Paulo, São Paulo, Brasil Park Place Technologies Tempo inteiro

    Technical Support Engineer – Level 3At Park Place Technologies, a "customer first" attitude is inherent in every engagement with our customers. The Technical Support Engineer L3 is responsible for proactively responding to technical problems and incidents for customers supported under Park Place Technologies Maintenance and/or Managed Services offerings....

  • Chat Support Consultant, crypto

    Há 6 dias

    São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...