Technical Account Manager

About the Role

As a Technical Account Manager (TAM), you will draw on your customer-facing skills and technical acumen to help customers successfully adopt Uber for Business products. Your previous experience with program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day-to-day work driving success at our most critical customers.

You will lead the successful adoption of Uber for Business at leading organizations, guiding them through the strategic and technical aspects of their Uber for Business integration. You will manage the technical relationship for a group of Enterprise, and Mid-Market partners that wish to integrate into one of our supported business products: Health, Guest Rides, Vouchers, Business Receipts, and SFTP. As a TAM, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TAM utilizes their relationship management skills and technical credibility to communicate effectively at all levels of the organization.

What the Candidate Will Do

• Work with deal makers and various cross-functional teams such as product, engineering, marketing, operations, legal, etc., to manage key technical relationships with business partners' engineering and product teams to drive maximum value through the partnership
• Partner with BD and Sales teams to sell-in and onboard partners to new products and solutions
• Own the plan and delivery of technology integration engagements with business partners by project managing resourcing, timelines, and dependencies with key stakeholders' input
• Work closely with business partners to successfully launch new technology integrations to win new accounts and grow existing accounts
• Be the technical point of contact for a group of businesses mapping up to the CTO level and navigate internal processes to provide the best outcome for clients and our markets
• Lead relationship management with prioritized ecosystem partners and vendors such as service providers, system integrators, technical consulting partners, and other 3rd-parties
• Assist with the rollout of new Business API products and features
• Collect product feedback from partners and work with Product and Eng teams to prioritize feature requests
• Plan for customer events and launches, partnering with Support Engineering and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate U4B adoption.

Basic Qualifications

• A minimum of 3 years of experience leading and implementing partner technology integrations
• A minimum of 3 years of actively engaging with strategic partners
• Engineering/CS/Mathematics degree or equivalent practical experience preferred
• Strong understanding of technical concepts and solutions such as API's, middleware, SDK's, and SFTP
• Fluent Portuguese and advanced proficiency in English
• Experience managing senior executive stakeholder relationships
• Demonstrated project and program management skills - Able to manage multiple complex engagements simultaneously and move them forward according to project timelines
• Outstanding communication and presentation skills
• Exceptional team player with proven ability to lead through influence
• Detail-oriented mindset with the ability to thrive in fast-moving, ambiguous environments

Preferred Qualifications

• Willingness to travel to engage client engineering teams and stay productive and professional on the road
• Entrepreneurial thinking and the ability to act effectively with ‌high-level direction are also essential