IT Support Technician

IT Support Technician (Onsite + Remote) | Join Our Global Tech Team

We're looking for a talented
IT Support Technician
to join our international team

If you're passionate about solving technical challenges, supporting users, and ensuring smooth IT operations, this is your chance to shine.

You'll act as the
main point of contact
for incident resolution and service requests — providing both
Service Desk (Level 1)
and
Deskside (Level 2)
support.

What You'll Do

• Provide
  first-line IT support
  via phone, chat, or email for incidents and requests.
• Troubleshoot and resolve issues with desktops, laptops, mobile devices, printers, and peripherals.
• Handle
  user account management
  , onboarding/offboarding, and access requests.
• Perform
  hardware replacements
  and coordinate vendor repairs or warranty claims.
• Offer
  "hands and feet" support
  for network, server, and data center equipment as directed by remote teams.
• Troubleshoot
  LAN/WAN/Wi-Fi connectivity
  and assist with cabling and patching.
• Support
  telephony and video conferencing systems
  .
• Maintain
  asset inventory
  , perform audits, and ensure compliance with IT security policies.
• Deliver
  VIP/executive support
  when needed.
• Log and track all tickets in ITSM tools (e.g.,
  ServiceNow
  ), escalating when necessary.

What We're Looking For

• 2–4 years
  of experience in IT Support, Service Desk, or Field Services.
• Strong troubleshooting skills for
  Windows
  and
  macOS
  environments.
• Familiarity with
  mobile device management
  .
• Basic understanding of
  network and data center environments
  .
• Experience using
  ITSM tools
  like ServiceNow (or similar).
• Excellent communication skills and a
  customer-focused attitude
  .
• Ability to collaborate with internal teams and external vendors.
• Fluent in English and Portuguese.

Interested?

We'd love to hear from you

Please send your CV in English.