IT Service Operation Advisor

Posting Date: 9 Oct 2025

City: Rio de Janeiro

Location:Rio de Janeiro, BR

Contract Type: Permanent

Division: Global IT Operations

Level of experience: Intermediate

RINA is currently recruiting for a IT Service Operation Advisor to join its office in Rio de Janeiro within the Global IT Operations Division.

Mission

The IT Infrastructure Support Analyst provides second-level technical support, ensuring the continuity and efficiency of IT operations while collaborating closely with cross-functional teams and maintaining a professional, service-oriented attitude. #LI-KM

Key Accountabilities

• Provide second-level technical support for Windows 11 and Office 365 (first-level support is managed by the Global Enterprise Help Desk).
• Diagnose and troubleshoot PC hardware and software issues (hardware repairs are handled by external vendors).
• Perform operating system installations for notebooks and workstations.
• Set up audio/video systems for meetings and corporate events, including video conferencing tools (HP / Poly).
• Support project-based IT initiatives and participate in the implementation of new technologies or process improvements.
• Monitor and manage IT inventory (notebooks, workstations, peripherals, and accessories).
• Provide general IT troubleshooting for notebooks, workstations, printers, and collaboration platforms.
• Support MFP printers (A4 and A3), ensuring their availability and performing basic troubleshooting.
• Offer basic mobile device support (Android, and ideally iPhone) for corporate telephony.
• Assist with remote access and login troubleshooting using tools such as TeamViewer.
• Participate in server administration and infrastructure maintenance tasks when required.
• Travel occasionally to support regional offices and global IT operations (e.g., São Paulo, Macaé, and other international sites).
• Perform additional IT support duties as assigned by the management team.

Qualifications

• Entry-level experience in IT support or infrastructure administration.
• Solid understanding of general IT troubleshooting.
• Familiarity with MFP printers (A4/A3), mobile devices (Android/iPhone), and remote support tools (TeamViewer).
• Fluent English (mandatory); Spanish is a plus.
• Strong desire to develop technical skills in infrastructure.
• Discreet, reliable, and professional in all interactions, demonstrating a collaborative attitude, willingness to assist others, and respect for organizational structure.
• Calm and patient when addressing technical issues or user requests.
• Strong communication and teamwork skills, with a proactive attitude.
• Responsible, organized, and detail-oriented.
• Motivated to learn, grow, and contribute within a dynamic global IT team.

Competencies

• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.