Business Process Consultant – Global Projects

Aoop is in a phase of strong expansion, increasing its presence in global and strategic projects, supporting international clients and high-complexity ServiceNow initiatives.

We are looking for Technical Consultants who want to work in an environment with international exposure, challenging projects, and high business impact. In this role, you will contribute to global deliveries, and accelerate your technical and professional growth.

If you are seeking fast career development, autonomy, and real challenges at a global scale, the Shark Team is the right place for you.

What you will find at Aoop:

• Strategic and global projects with international exposure
• A collaborative, technical, and results-driven environment
• Autonomy to be the protagonist of your own career
• Accelerated growth with continuous development incentives
• Work from anywhere (#AnywhereOffice)

Responsibilities

• Gather and map business requirements based on ServiceNow platform best practices
• Lead process workshops and promote best practices with global clients and teams
• Write user stories, structure backlogs, and plan Sprints using Scrum methodology
• Collaborate closely with technical teams to monitor development, integrated testing, and functional testing of ServiceNow solutions
• Ensure alignment between business needs, technology, and client strategy in international projects

For this position, the following are mandatory:

• Experience implementing ServiceNow or similar platforms, working in at least one of the following modules: ITSM, ITBM, or CSM
• Experience leading or driving platform and solution implementations
• Solid experience with Agile methodologies (Scrum)
• Advanced English for daily communication in global projects (mandatory requirement)
• Strong communication and interpersonal skills across different levels, with experience delivering presentations and workshops
• Mandatory ServiceNow certifications:

o  CSA (Certified System Administrator)

o  CIS (Certified Implementation Specialist) and/or CAD (Certified Application Developer)

• Previous experience working on global or international projects
• Strong ability to operate in multicultural environments
• A consultative, analytical, and solution-oriented profile

At Aoop, you will have access to the following benefits:

Flexible Benefits: Meal and Food Allowance.

Health Insurance: SulAmrica Health Plan – 100% company-paid, with no co-payments.

Dental Plan: SulAmérica Dental Plan – 100% company-paid.

Home Office Allowance.

At Aoop, #HappinessMatters, so we strongly support your mental health and overall well-being through our Boon Benefits Program, including:

Quality of Life & Well-being: Access to Wellhub (formerly Gympass).

24/7 Digital Healthcare: Telemedicine available every day, at any time.

Chronic Care Management: Personalized and multidisciplinary support.

Social Support: Access to social workers, legal guidance, and financial counseling.

Emotional Health: Mental health check-ups, psychotherapy sessions, and emergency support services.

Education & Career Development: Partnerships offering professional development tracks with over 80 courses, including Undergraduate, Postgraduate, Extension, and Specialization programs.

Anywhere Office: 100% remote work model.

Additionally:

Shark Academy: Our internal learning hub responsible for developing Aoopers, offering continuous training and 100% company-funded certifications.

#SharkTeam: Knowledge sharing and collaboration with a team recognized as a market reference.

Startup Culture: Fast-paced environment with accelerated professional growth.

Aoop Lovers: A gamification program where you can have fun, engage with the team, and redeem your earned points for amazing rewards.